Key Skills

Job Description

About The Job As a VIE within Danone Benelux, you will support the transformation and continuous improvement of Quality in Market function (QiM), with a focus on quality performance monitoring and complaint management. You will strengthen data insights, reporting and processes while contributing to proactive quality risk prevention and consumer experience excellence. You will support in complaint investigations, coordinate follow-up actions and help ensure timely and robust case resolution. This position offers a unique opportunity to gain exposure to Quality, Consumer Voice, Data Analytics, Digital Transformation and Continuous Improvement in an international FMCG environment. Key Responsibilities Product Defect Follow-up Conduct and document complaint investigations using complaint and quality management tools such as Veeva and Salesforce Coordinate complaint routing, follow-up and escalation. Monitor actions and cases through to timely closure. Identify recurring defects and support root cause analysis. Quality Performance & Analytics Define and monitor process and quality performance KPIs. Maintain dashboards and analyze trends and risks. Translate insights into measurable improvement actions. Complaint Management Process Improvement Optimize the end-to-end complaint management process. Drive process improvements by simplifying ways of working and identifying opportunities for automation. Develop standard work and guidance to embed sustainable practices. Governance & Cross-functional Collaboration Support Quality in Market governance, QFS compliance, documentation and audit readiness. Collaborate with Consumer Voice, Careline, factories, Supply Chain, Regulatory and QFS teams. Support performance reviews and clear stakeholder communication. Support in projects contributing to our QFS ambition About You To be able to achieve the above and be successful in this role, we believe you need to have Bachelor or Master’s degree in Food Science, Quality Management, Data Analytics or a related field. Strong interest in Quality in Market, consumer quality and complaint management. Analytical and structured, with the ability to translate data into quality insights and improvement actions. Digitally savvy and able to apply Copilot, Power BI and Excel to automate, analyze and improve processes. Proactive, well-organized and comfortable managing multiple priorities. Strong communicator who collaborates effectively across functions and raises risks constructively. Fluent in English; French and/or Dutch is an advantage. Are You Eligible for a V.I.E.? The V.I.E. (International Corporate Volunteer Program) is a scheme managed by Business France that enables European citizens to work internationally on behalf of a company. The contract duration ranges from 6 to 24 months. To be eligible, you must Be between 18 and 28 years old. Have fulfilled your national service obligations (where applicable). Be a citizen of a country within the European Economic Area (EEA). What Are the Contractual Benefits of a V.I.E.? Business France manages all administrative aspects of the volunteer's contract. Business France also provides comprehensive social coverage, including health insurance, maternity, disability, and workplace accident coverage. No income tax or social security contributions are deducted from the allowance. However, the V.I.E. program does not provide unemployment benefits or pension contributions. You are entitled to 2.5 days of paid leave per month. Your monthly allowance is determined according to the compensation scale established by Business France. About Us Why Choose a V.I.E. Experience with Danone? A Rewarding Personal Experience Choosing a V.I.E. (International Corporate Volunteer Program) can be a tremendous opportunity. It is a chance to challenge yourself and discover a new country. This experience supports your personal development by giving you a new perspective on the world. You will remain part of the Danone community, working for some of the world’s most recognized brands. Working for Danone internationally means joining a movement that promotes a healthier world. Taking this leap into the unknown will help you grow both professionally and personally. Our goal is to welcome you as you are, ready to innovate and bring your own unique perspective. One Planet. One Health. By You. Become Part of the International V.I.E. Community We will always strive to ensure that you feel fully integrated into your host country. You will join the V.I.E. community, where you will regularly receive updates and invitations to events dedicated to its members. This will give you the opportunity to connect with Danone’s international community and learn about a wide range of cultures. You will also become part of an international talent pool, opening up opportunities to continue your career with Danone anywhere in the world or in France. You will join dynamic teams and play an important role in the success of Danone and its brands. Living Danone’s Values As a company, we place great importance on creating an inclusive work environment. We firmly believe that everyone brings unique talents, and our ambition is to create genuine synergy between them. We carefully review all applications received for our opportunities. As a certified B Corp™ company, Danone meets the highest standards of social and environmental performance, transparency, and accountability. Choosing a V.I.E. means having the opportunity to experience and embody these commitments on an international scale.

Core Responsibilities

Investigate and manage product complaints, coordinate follow-up and escalation, monitor cases through closure, and identify recurring defects and root causes. Track quality KPIs and trends, improve complaint-management processes, support governance and audit readiness, and collaborate with cross-functional teams on quality initiatives.

Requirements

A bachelor’s or master’s degree in Food Science, Quality Management, Data Analytics, or a related field is required, along with a strong interest in quality and complaint management. Candidates should be analytical, digitally capable with tools such as Copilot, Power BI, and Excel, organized, proactive, and effective communicators; English fluency is required, while French and/or Dutch is an advantage.

Benefits

• Health Insurance
• Maternity Coverage
• Disability Coverage
• Workplace Accident Coverage
• Paid Leave