Key Skills

Job Description

We are recruiting on behalf of a leading global appliances brand for a Dutch-speaking Customer Expert based in Athens. You will deliver after-sales support to Dutch-speaking customers across phone, email, and chat, primarily for premium coffee machines and grinders. You'll work within a structured support environment using Salesforce to log and manage customer interactions. During peak capacity, you may also support English-speaking customers from the UK and Ireland, and contribute to written support channels. Key Responsibilities Provide troubleshooting and after-sales support via phone, email, and live chat Handle customer inquiries related to product malfunctions, deliveries, and refund requests Manage all interactions through Salesforce CRM Contribute to written support channels during low-volume periods Requirements Native-level or C1 Dutch proficiency B2–C1 English (required for training and internal communication) Prior customer service experience is preferred but not mandatory Minimum typing speed of 25 WPM What's On Offer Competitive monthly salary + performance-based productivity bonus Transportation allowance

Core Responsibilities

Provide Dutch-speaking customers with troubleshooting and after-sales support for premium coffee machines and grinders through phone, email, and live chat. Manage customer interactions in Salesforce and assist with written support channels and English-speaking customers during peak periods.

Requirements

Native-level or C1 Dutch proficiency and B2–C1 English proficiency are required, along with a minimum typing speed of 25 WPM. Previous customer service experience is preferred but not mandatory.

Benefits

• Performance-Based Productivity Bonus
• Transportation Allowance