Product Manager for Collections NL | Digital & Self-Service
Key Skills
Job Description
Do you want to help over 1 million customers stay financially healthy through innovative digital experiences? Are you passionate about digital customer journeys and convinced that the best customer experience starts in the app and on the web? Do you get excited about turning customer insights into smart digital solutions that change behaviour and positively impact people's financial wellbeing? For ING Collections NL, we're looking for a Product Manager who combines customer obsession with a strong affinity for digital products, experimentation and innovation. Together with engineers, data analysts and operational experts, you'll design and improve digital journeys that help customers prevent and resolve financial difficulties independently. The team | Squad The team plays a crucial role in helping customers with (potential) financial difficulties through ING's digital channels, including the ING App and Web. As Product Manager, you will shape the future of our digital self-service journeys. You will identify customer pain points, explore innovative solutions and work closely with engineers and designers to deliver seamless experiences that make a real difference in customers' lives. This is a hands-on role for someone who enjoys bringing ideas to life, leveraging technology, using data to make decisions and continuously improving digital experiences. Roles And Responsibilities Own and improve customer journeys across the ING App and Web channels for customers with (potential) financial difficulties. Lead the rollout of global digital solutions across multiple countries, adapting them to local needs while ensuring scalability and consistency. Translate customer insights, behavioural data and market trends into innovative digital propositions and solutions. Work closely with engineers, analysts and operational colleagues to design, build, test and optimise digital journeys. Drive experimentation and continuous improvement through customer research, A/B testing and data-driven decision making. Identify opportunities to increase customer self-service, reduce friction and improve customer outcomes. Influence customer behaviour through smart digital interventions, communication and journey design. Connect stakeholders across ING to align customer, business and technology perspectives. How To Succeed To succeed in this role, you: Bring at least 3+ years of experience in customer experience, product management or digital journey management, including one to two years contributing to large-scale projects and complex deliveries. This enables you to navigate dependencies and turn plans into tangible results. Translate customer needs, behavioural insights and data into effective digital journeys and measurable improvements. Bridge business and IT by defining clear requirements and working closely with engineers throughout development and testing. Navigate complex stakeholder environments and align customer, business, operational and technology perspectives. Apply an analytical, experimental mindset and work effectively in an Agile environment. Communicate fluently in Dutch and English. Experience with customer research, A/B testing, conversion optimisation or CMS platforms such as Bloomreach is an advantage. Rewards & Benefits We offer a brand-new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture. We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. The Benefits Of Working With Us At ING Include A salary tailored to your qualities and experience Individual leave: 24+2 individual holiday days based on 36 hr workweek Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid) 13th month salary 8% Holiday payment Individual Savings Contribution (BIS), 3.5% of your gross annual salary Attractive pension scheme Hybrid working to blend home working for focus and office working for collaboration and co-creation About Us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions? Please visit our Frequently Asked Questions section to find some answers on questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. Original posting date: 9/9/2026
Core Responsibilities
Own and improve digital customer journeys in the ING App and Web for customers experiencing or at risk of financial difficulties, including rolling out global solutions adapted to local needs. Use customer insights, research, behavioral data, and experimentation to develop and optimize self-service solutions, working closely with engineering, analytics, operations, and other stakeholders.
Requirements
Requires at least three years of experience in customer experience, product management, or digital journey management, including one to two years contributing to large-scale projects and complex deliveries. Candidates should be able to translate customer needs and data into measurable improvements, bridge business and IT, work in Agile environments, manage stakeholders, and communicate fluently in Dutch and English; experience with research, A/B testing, conversion optimization, or Bloomreach is an advantage.
Benefits
- Individual Leave
- Diversity Leave
- 13th Month Salary
- Holiday Payment
- Individual Savings Contribution
- Pension Scheme
- Hybrid Working
- Professional Development
- Work-Life Balance
About ING Nederland
Industry: Banking
Company size: 10,001+ employees
ING is a global bank with a strong European base. With 14,500 employees in the Netherlands, we’re one of the biggest employers in the country. Our research tells us that we stand out here because of our great working culture, competitive benefits and interesting work. We believe in sustainable progress for all, not just for the few. We aim to support and contribute to economic, social and environmental progress. Because progress doesn’t start with perfection. It starts with people, their ideas and their drive to make things better. Collaborative and inclusive We’re proud of our diverse and multinational make-up. Joining the ING team means contributing to a collaborative and inclusive culture, having a hybrid way of working and being part of the positive impact that we strive to make on people and the planet. We don’t believe in one ‘perfect’ way of doing things. The best solutions emerge when people work together, stay curious and learn from each other. You’ll get responsibility from day one, along with the trust and freedom to make your own choices and contribute your perspective. Purpose ING’s purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do. Rather than telling our people what to do, we trust them and encourage them to carve out their career in a way that works best for them. We want to enable people to grow in their own way, without being held down. Because doing great things starts by doing your thing. So, are we offering the perfect job? Maybe not. But you might find something better: a place where you can be yourself, keep growing and make an impact through the work you do.