Key Skills

Job Description

Job Purpose To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession Key Responsibilities Repossession and settlement Handle a network of repossession agencies within the assigned territory. Onboard, train and review performance of recovery channel partners. Execute field recovery actions including skip tracing, settlements and closure of loan account. Maintain ROR within the assigned portfolio as per defined business targets. Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups. Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required. Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines. Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication. Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately. Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager. Along with recovery prioritize penal charge collections to support collection cost. Spot relevant agencies from the market for enrolment and share with supervisors for empanelment. Key Skills Required Technical Skills: Repossession and settlement process knowledge Collections system handling Regulatory and compliance adherence MS Excel and reporting tools Third-party vendor management Soft Skills Negotiation skills Conflict resolution Customer empathy and tactful communication People management Problem-solving Pressure-handling Key Performance Indicators Resposession as per the target set Settlement write of accounts on best effort basis by negotiation Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Core Responsibilities

Manage recovery agencies and oversee repossession, settlements, field visits, and loan account closures across the assigned territory. Set and monitor recovery targets, ensure compliant recovery practices, maintain accurate records, and report progress and issues to management.

Requirements

The role requires knowledge of repossession and settlement processes, collections systems, regulatory compliance, Excel-based reporting, and third-party vendor management. Strong negotiation, conflict resolution, customer communication, people management, problem-solving, and pressure-handling skills are also needed.