Key Skills

Job Description

vatfree.com | Amsterdam | 32–40 hours per week, minimum four days Build relationships that help retailers succeed At vatfree.com, we believe tax-free shopping should be fair, transparent and accessible. We’re looking for a Retail Relationship Manager who shares that ambition and enjoys turning it into action: walking into a store, listening carefully, helping a team feel confident and following through on promises. You take initiative, bring ideas for making things work better and take pride in getting the details right. You value different perspectives, communicate openly and enjoy building something together. Based in Amsterdam for at least four days a week, you’ll help our retail partners grow while empowering travellers to reclaim what they’re entitled to. We’re looking for an approachable, organised and commercially minded Retail Relationship Manager to strengthen our retailer network in Amsterdam. Someone who enjoys visiting stores, builds trust with retail teams and follows through on what they promise. Your goal: make sure our retail partners understand vatfree.com, confidently offer it to eligible shoppers and get lasting value from working with us. What you’ll do Build and maintain retailer relationships Be the main relationship contact for an assigned portfolio of retail partners; Visit stores regularly and develop strong relationships with owners, store managers and shop-floor teams; Understand what each store needs to make tax-free shopping work in daily practice.; Identify opportunities to reactivate existing partners and introduce new stores to vatfree.com. Onboard and train store teams Guide new partners through onboarding and their first tax-free transactions; Deliver practical demonstrations and training, including sessions for larger store teams once you are fully trained yourself; Help stores use our tools and explain the process clearly to shoppers; Check that materials, access and store information are in place. Turn conversations into action Keep contact details, visit notes and next steps up to date in our CRM; Follow up on commitments and coordinate questions with customer care, operations or our technical team; Track whether stores are actively using vatfree.com and investigate barriers; Share recurring retailer feedback so we can improve our product, training and processes. How the role is organised You’ll combine planned store visits with dedicated time for preparation, follow-up and administration. Travel between stores is part of your working day. Your core responsibility is retailer relationships and activation. You’ll agree weekly priorities with your manager, including what can realistically be delivered and what needs to move when something urgent arises. Availability outside agreed working hours is not a standard requirement. Who you are You live in Amsterdam or within easy travelling distance and enjoy working in person with retailers; You have experience in retail management, account management, field sales, hospitality or customer success; You communicate confidently in Dutch and English; You can lead a conversation, explain a digital service and train a group; You organise your own schedule and consistently complete follow-up; You are comfortable using CRM systems and learning new technology; You take initiative, communicate openly about capacity and ask for help when needed; You care about service quality and can recognise commercial opportunities without being pushy. Experience with tax-free shopping is welcome. What success looks like Our retail partner teams know how and when to offer vatfree.com; New partners start using the service successfully; Existing partners become more active and engaged; Visits lead to clear actions and timely follow-up; Retailer issues reach the right colleague and are followed through; Accurate CRM records make progress and priorities visible. What we offer A role based in Amsterdam for 32–40 hours across at least four days per week; Ownership of a defined retailer portfolio; Structured onboarding, product training and support before independently delivering training; Direct collaboration with the founder and a growing international team; The opportunity to shape how we support and grow our retail partnerships; Salary aligned with experience, commercial bonusses and reimbursement of business expenses. Interested? Send your CV or LinkedIn profile and a short introduction to [email protected]. Tell us about a relationship you developed and the results it produced.

Core Responsibilities

Manage and grow a portfolio of retail partners through regular store visits, onboarding, training, and support that helps teams confidently offer vatfree.com. Maintain accurate CRM records, follow up on commitments, coordinate retailer issues with internal teams, and share feedback to improve the service.

Requirements

The candidate should live in or near Amsterdam and have experience in retail management, account management, field sales, hospitality, or customer success. They must communicate confidently in Dutch and English, be comfortable training teams and using CRM systems, and be organised, proactive, and commercially minded.

Benefits

• Business Expense Reimbursement