Key Skills

Job Description

Customer Service Administrator Balens B.V., part of PIB Group, is a specialist insurance intermediary and long-established family business supporting health and wellbeing professionals across the UK, the Netherlands and Ireland. We're looking for a Customer Service Administrator to support our client portfolio. This is a hybrid role, with a minimum of one anchor day per week in our Amsterdam office, alongside the flexibility to work remotely from elsewhere within the Netherlands. You'll be the first point of contact for clients, handling emails and calls, resolving queries where possible, and working closely with senior account handlers on more complex matters. This is an excellent opportunity to join a collaborative team and build relationships with clients while supporting the delivery of exceptional service. What you’ll be doing Acting as first point of contact for clients Handling incoming calls and emails Resolving day-to-day queries and escalating when needed Building strong, trusted client relationships What we’re looking for MBO-level education (or equivalent experience) A genuine passion for customer service Strong organisation skills and attention to detail Comfortable working both independently and as part of a team Confident using MS Office and other IT systems Fluent English to a professional standard is absolutely essential Fluent English is also important due to the nature of our client base Insurance experience or qualification is a plus What we offer Salary: €2,600-€3,000 gross per month FTE (40 hour basis) Availability: 32-40 hours per week 8% holiday pay on top of the salary above 25 holiday days per year plus 7-8 public holidays (depending on the year), totaling 32-33 days on a full-time basis Automatic 2% additional benefit after 6 months’ service, added on top of basic salary Public transport costs for commuting reimbursed Yearly performance-based bonus Start date: As soon as possible

Core Responsibilities

Serve as the first point of contact for clients, handling incoming calls and emails and resolving routine queries. Build trusted client relationships and escalate complex matters to senior account handlers when needed.

Requirements

Applicants should have MBO-level education or equivalent experience, a strong customer-service orientation, organizational skills, and attention to detail. Professional fluency in English and confidence using Microsoft Office and other IT systems are essential; insurance experience or a qualification is a plus.

Benefits

• 8% Holiday Pay
• 25 Annual Leave Days
• 7-8 Public Holidays
• Additional 2% Benefit After Six Months
• Commuting Costs Reimbursed
• Performance-Based Annual Bonus