Key Skills

Job Description

Join the EPEX SPOT Team: Innovate, Collaborate, Thrive Job Summary: At EPEX SPOT, Market Operations is at the core of our business. The Market Operations Continuous team monitors all business-critical systems that are needed for the market to run smoothly for our customer on a 24/7 basis for a highly reliable business environment and first in class customer service. With a team of thirty people spread across Amsterdam and Berlin, teamwork, cooperation, and knowledge-sharing are vital to our success. Key Responsibilities: 1. Running Markets: Organize and complete activities to ensure the smooth functioning of the EPEX Markets, including working in 24/7 shifts Identify and solve operational issues, escalating as necessary, together with external and internal parties Follow up on operational issues with accurate internal and external JIRA incident reporting Assure the timely provision of correct data and reporting in full compliance with regulations and guidelines related to compliance, data security and confidentiality 2. Customer support to our members: Support members’ onboarding process Answer member queries or help them with issues Provide friendly and timely customer service as the external face of the company towards its customers 3. Coordination and alignment with Operational Partners: Coordinate the effective shared processes and communication with operational teams (e.g., IT, Membership, Sales, Communications) Manage the relations with the Clearing house (ECC) and the Trading System Providers with the aim of maintaining, developing and improving shared processes Manage relations with external stakeholders such as TSOs (Transmission System Operators), and other Exchanges 4. Development of New Projects, Products, Markets, and System Releases: Participate in agile Scrum teams for system releases Contribute to the development and implementation of new services and products Join company-wide and third-party European projects, participating in coordination meetings with EPEX colleagues from other teams and departments Work Organization: Teamwork is divided into around 30% of shift-based market monitoring activities, and 70% non-shift based more strategic and project related work activities. Planning is organized in 2 rotational 24/7 shifts: from Monday to Sunday from 8am to 8pm (partly not active) and from Monday to Sunday from 8pm to 8am (fully not active). Remote working policy allows regular work from home and up to 40 days per year from any country in Europe. Key Requirements: Hard Skills: - Gain proficiency in monitoring auction markets and ensuring daily trade execution, including the publication of price references and apply knowledge of global electricity markets and energy transition initiatives. - Capability to support EPEX SPOT members, addressing client queries and coordinating client setups in trading systems. - Acquire knowledge of European market coupling operational processes and interaction with European partners such as TSOs and other power exchanges. - Expertise in ensuring the provision of accurate data and reporting in compliance with regulations related to compliance, data security, and confidentiality. - Skills in production incident management, identifying and solving operational issues, and coordinating with external and internal parties. - Ability to coordinate effective shared processes and communication with operational partners, including IT, Membership, Sales/Communication, and system providers. Soft Skills: - Proactively support and engage with team members in a multi-cultural environment, both on-site and remotely. - Maintain a customer-focused mindset, ensuring that client needs and queries are addressed promptly and effectively. - Ability to identify, analyze, and resolve issues efficiently, while maintaining a proactive approach to proposing alternative solutions. - Capable of taking initiative and leading projects when necessary, ensuring tasks are completed accurately and on time. - Meticulous in following strict procedures and fixed work instructions to ensure compliance and accuracy. - Commitment to continuous learning and improvement, contributing to the enhancement of internal processes and documentation. Education and Experience: - Bachelor’s degree in economics, computer science, or a related energy field. - Affinity or strong interest in energy, exchanges, markets, or the energy transition. - At least 1 year of experience in an operational team or a comparable job, demonstrating familiarity with the responsibilities and dynamics of operational roles. Language Skills: - Fluent in English (written and verbal). - Knowledge of French and/or Dutch is considered a plus.

Core Responsibilities

Monitor and support the continuous operation of EPEX SPOT markets, resolve and report operational incidents, provide customer support, and ensure accurate, compliant data and reporting. Coordinate with internal teams and external market partners, and contribute to system releases, new products, services, and European projects.

Requirements

A bachelor’s degree in economics, computer science, or a related energy field and at least one year of experience in an operational or comparable role are requested. Candidates should have an interest in energy markets, strong customer service and problem-solving abilities, and fluent written and spoken English; French or Dutch is a plus.