Key Skills

Job Description

About us Make a difference for customers and partners worldwide in an international, diverse environment. At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible. With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations. About the team As an intern, you are an integral part of the CAC Communication and Change Management Team. The assignment will focus on gaining insights into the existing communication and change management framework within the organization and supporting the team with daily activities. It will involve working collaboratively with the team and experts to implement the existing internal communication strategy and infrastructure tailored to the organization's needs as well as integrating change management elements to ensure smooth transitions and adoption of new communication and change management practices. The focus of the internship will be on clarifying the objectives of various communication types and determining how different channels such as email, newsletters, intranet, and social media should be utilized for communication purposes. Additionally, you will be involved and support in identifying and addressing change management challenges, facilitating stakeholder engagement, and supporting with change management initiatives during organizational changes. The internship offers you the opportunity to become an integral part of enhancing the organization's internal communication and change management processes. By the end of the internship, you should have a well-rounded understanding of how effective communication and change management strategies are developed and implemented in a real-world business context. These will be your tasks and responsibilities: Maintaining the communication planning; Supporting the department with creating communications for different channels; Video creation & photography; Editing of various communication materials; Supporting the organization of corporate events and employee engagement activities; Internal and external company social media content creation; Maintaining the communication channels and spaces; Support in creation of change management initiatives; Supporting in various employee engagement and recognition activities; Supporting the Change Management in day-to-day activities. This is what we are looking for: Student during your Master's studies within the field of Communication, Change Management, Consulting, or Marketing (Media design); Good communication skills in English (verbal & written); You are a great and creative communicator with a passion for content creation; Knowledge of or affinity with editing and design software, such as Canva, Camtasia and/or DaVinci Resolve; Learning mindset & attitude; Confident to speak up and follow up on tasks with colleagues; Enjoy working in a dynamic and international environment; Have a passion for cultural change. Become part of the Mercedes-Benz CAC and experience the following benefits: We offer you an internship in a multicultural, dynamic, and informal international working environment: 6 months (ideally 9-12 where possible) full-time internship, 40 hours per week, Monday to Friday (onsite at the office); Internship compensation, € 800,- gross per month based on 40 hours per week; Starting date: February / March 2027 The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply. Please be aware that if you are selected for the next step, you will be invited to a speed date with the hiring manager on Thursday 29th of October in the afternoon at our office in Maastricht. Becoming ... One of Us Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button. For data protection reasons, we cannot accept applications via other channels.

Core Responsibilities

Maintain communication plans and channels, create and edit content for multiple platforms, and support corporate events and employee engagement activities. Assist with change management initiatives, stakeholder engagement, and the team's day-to-day activities.

Requirements

Applicants must be Master's students in Communication, Change Management, Consulting, or Marketing (Media Design), and the internship must be part of their study program throughout its duration. Candidates should have strong English communication skills, a creative approach to content, familiarity with tools such as Canva, Camtasia, or DaVinci Resolve, and a learning mindset suited to a dynamic international environment.

Benefits

• Multicultural, Dynamic, And Informal International Working Environment