Key Skills

Job Description

Department: IT Location: NLD Rijswijk Description As a Lead TechOps Engineer you will be responsible for maintaining the hybrid infrastructure that allow various divisions within the NCC Group to function and communicate securely, both internally and externally, on a daily basis. Working as a Lead of the Group Corporate TechOps team, responsibilities will include patching/securing; configuring; upgrading; maintaining the company’s cloud, virtualisation, storage and server infrastructure along with designing; installing; configuring new systems & equipment whilst liaising and planning with other highly skilled infrastructure, network and security specialists. Projects will vary depending on business and focus on security; policies; procedures; documentation; and being an approachable team player is key. You will work in a fast paced and fluid environment so responsiveness and the ability to manage varying workloads whilst maintaining high standards is important. On occasion, there maybe planned and unplanned out of hours work therefore, flexibility is key. In this role you will be a key member of a small and dynamic global team based primarily in the UK but also other regions, with opportunities to be exposed to new technologies and methods for ensuring reliable and secure IT operations. Key Responsibilities To ensure IT infrastructure services function to Service Level Agreements (SLA's) To maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security Install and test new solutions and enhancements to existing solutions in both test and production environments Diagnosis and resolution of issues in accordance with published SLA's and in a customer focused manner Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate To maintain up-to-date technical skills to perform the role in a dynamic agile business 1:1s - Regular, structured check-ins focused on priorities, progress, challenges, wellbeing, and development; create space for open, two-way dialogue. Performance: Clear expectations, ongoing performance tracking, early intervention on issues, and fair, evidence-based reviews; recognise and differentiate performance. OKRs: Set clear, measurable goals aligned to organisational priorities; regularly review progress, adjust as needed, and focus on outcomes over activity. Coaching: Build capability through questioning, stretch opportunities, and tailored development support; encourage ownership and growth. Guidance: Provide clarity, direction, and context while enabling autonomy; support decision-making and remove barriers. Feedback: Frequent, timely, and actionable feedback; actively seek input from others to drive continuous improvement Skills, Knowledge & Expertise Essential skills: · Management experience in TechOps Engineering role Previous experience working in a TechOps Engineer role or similar technical IT role. Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration Demonstrably comfortable working on own initiative and as part of a larger team · Demonstrable broad ranging troubleshooting Excellent documentation/diagramming skills Familiarity and acceptance of ITIL standards and associated change management disciplines Confident in applying security hardening to various infrastructure components Desirable but not essential: Networking skills to a CCNA level Linux technologies (OS/SQL/Web Servers/Proxies/Containerisation) AWS/GCP Automation skills (Ansible, Puppet, Chef etc.) Version Control (Git) SSL Certificate Authorities Job Benefits A good salary that matches the things you have already done and will do; Flexible working hours and flexibility in working from home or at the office, allowing you to optimally combine your private life with your work; A favorable pension scheme, 26 vacation days (+4 mandatory days off), and 8% holiday pay with a full-time contract; Plenty of development opportunities: you can gain and share knowledge through training, TechTalks, events, and our own Fox Academy; A laptop and business phone. If you use your own phone, you will receive a reimbursement of up to €25 per month; A remote work allowance (for hybrid working); A performance bonus and profit sharing because we value your effort; When we work in the office, we gather every day for a delicious lunch. We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. To ensure a fair and consistent assessment process, candidates must not use AI tools to generate, suggest, coach or provide responses during live or recorded interviews unless this has been approved in advance, by the hiring team. For more information please read our AI in Hiring - Candidate Policy. If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [email protected]. All personal data is held in accordance with the NCC Group Privacy Notice. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

Core Responsibilities

Lead the maintenance, security, monitoring, and troubleshooting of corporate hybrid infrastructure, including cloud, servers, storage, and network environments, while meeting service-level agreements. Serve as an escalation point and provide technical leadership in infrastructure projects, capacity planning, change management, documentation, and team development.

Requirements

Candidates should have TechOps management experience and substantial third-line experience supporting corporate enterprise cloud and hybrid infrastructure in a fast-paced environment. Required expertise includes Windows Server, networking, Azure and Active Directory/Entra, Microsoft 365, vSphere, infrastructure hardware, troubleshooting, documentation, ITIL change management, and security hardening.

Benefits

• Flexible Working Hours
• Work From Home Flexibility
• Pension Scheme
• 26 Vacation Days
• Four Mandatory Days Off
• 8% Holiday Pay
• Training And Development Opportunities
• Laptop
• Business Phone
• Mobile Phone Reimbursement
• Remote Work Allowance
• Performance Bonus
• Profit Sharing
• Office Lunch