Key Skills

Job Description

C.H. Robinson is seeking an Account Executive to join our customer team in Rotterdam. In this role, you will support a portfolio that includes medium to large, complex customers, with a strong focus on customer service, account retention and high-quality execution. At least 50% of your time will be dedicated to customer support and retention, working closely with the Key Account Manager and operational teams to keep customers informed, resolve issues and deliver on commitments. As a key customer contact, you will combine freight-forwarding knowledge with confident communication and commercial awareness. You will build strong relationships, identify opportunities to improve the customer experience and, where appropriate, support account growth through solutions aligned with customer needs. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week (after the onboarding period), this role strikes the perfect balance between teamwork and autonomy. Apply today and join us as we shape a diverse, inclusive and more sustainable future for the supply chain industry. RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Serve as a primary day-to-day customer contact, delivering a positive experience through proactive communication, timely updates and an appropriate sense of urgency. Partner closely with the Key Account Manager, operations and product or capacity teams to ensure high-quality execution and consistent service. Own customer follow-up and support account retention by understanding requirements, monitoring commitments and addressing service issues promptly. Stay informed about changes in customers’ businesses, industries and supply chains, using that knowledge to anticipate needs and identify improvement opportunities. Analyze customer-specific data, service performance, volume and financial results, and share actionable insights with internal stakeholders. Collaborate with internal teams to develop practical freight-forwarding and supply-chain solutions aligned with customer expectations. Navigate difficult conversations and manage conflict with tact, diplomacy and a solution-focused approach. Use effective negotiation and commercial skills when discussing pricing, service solutions or additional opportunities with customers. Adopt new tools and processes that improve workflow, visibility and the overall customer experience. Continuously develop knowledge of C.H. Robinson’s services, technology and transport modes, with particular relevance to ocean freight. QUALIFICATIONS Required Minimum 2 years of customer-facing experience in freight forwarding, gained in account management, customer service, customer support, operations or a similar role. Strong understanding of freight-forwarding operations and the ability to translate operational information into clear customer updates. Fluency in Dutch and English. Willingness and ability to work from the Rotterdam office during onboarding and at least three days per week thereafter. Preferred Experience with ocean freight or supporting complex ocean-freight customers. Bachelor’s degree from an accredited college or university. Strong analytical and problem-solving skills, with the ability to make data-informed decisions. Strong relationship-building, negotiation and influencing skills, combined with sound business acumen. Ability to work effectively under deadlines, collaborate in a team and deliver independent results. Strong prioritization and multitasking skills, with a consistent sense of urgency. Excellent verbal and written communication skills across customers, operations and management levels. Proficiency in Microsoft Office. A growth mindset, customer focus and motivation to learn and develop. Commitment to a diverse and inclusive work environment. WHAT WE OFFER Real career possibilities and the opportunity to develop your talent in a fast-moving, global organization. A positive, open environment that encourages collaboration and thinking outside the box. The opportunity to use and develop your language skills in an international work environment. Compensation including a monthly salary and bonus based on personal and team performance and business growth. A benefits package including a well-being program, ESPP, and unlimited access to learning platforms.

Core Responsibilities

Serve as a primary customer contact, coordinating with account management and operational teams to provide timely updates, resolve service issues, and support customer retention. Analyze customer and service performance data, identify improvement opportunities, and help deliver freight-forwarding solutions and account growth aligned with customer needs.

Requirements

Requires at least two years of customer-facing freight-forwarding experience and fluency in Dutch and English, along with the ability to explain operational information clearly to customers. Preferred qualifications include ocean-freight experience, a bachelor's degree, strong analytical, communication, negotiation, and organizational skills, and proficiency in Microsoft Office.

Benefits

• Well-Being Program
• Employee Stock Purchase Plan
• Unlimited Access to Learning Platforms
• Performance-Based Bonus