Head of Customer Data Science & AI
Key Skills
Job Description
Join us as Head of Customer Data Science & AI and help shape the future of how TUI uses advanced analytics, machine learning and artificial intelligence to create exceptional customer experiences. Leading our Data Science & AI function within Marketing, Sales & Customers, you'll define the strategic direction for AI innovation while turning emerging technologies into meaningful business value at scale. Please note the closing date for applications is Friday 23rd October The successful candidate can be based in any of the following countries : Netherlands, UK, Germany, Belgium, Portugal, Spain, Sweden, & Romania. About Our Offer Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more. Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment. A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions. Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. About The Job You'll define and deliver the strategic vision, roadmap and direction for Data Science and AI across TUI's Marketing, Sales & Customers organisation, ensuring initiatives support enterprise goals and customer needs. Working closely with senior leaders across the business, you'll identify high-value opportunities for advanced analytics, machine learning and AI, building strong business cases that deliver measurable impact. You'll lead the development, deployment and optimisation of AI and machine learning solutions that enhance customer engagement, personalisation, business performance and decision-making. Through effective governance, you'll establish frameworks that support responsible AI, ethical decision-making, regulatory compliance and alignment with TUI's values. You'll champion innovation by exploring emerging technologies, including generative AI, and turning new capabilities into practical solutions that improve customer experiences and business outcomes. As a recognised leader within the organisation, you'll help foster a culture of collaboration, knowledge sharing and continuous learning across the wider data science community. About You You have proven success leading Data Science, Machine Learning or AI teams within complex organisations and delivering measurable business value through advanced analytics initiatives. A strong understanding of machine learning methodologies, AI applications and advanced analytics enables you to translate technical opportunities into meaningful commercial outcomes. 10+ years’ experience in Data Science, Machine Learning, or a related field, including at least 5 years in a leadership role. You'll bring experience leading the full lifecycle of AI and machine learning solutions, from strategy and experimentation through to deployment, monitoring and continuous improvement. Experience building and deploying data science models for CRM and digital personalisation in a scaled consumer business, delivering impact across multiple regions, ideally within a large corporate environment. You will have proven leadership skills allowing you to build high-performing teams, develop talent and create an environment where innovation, learning and collaboration can flourish. You're comfortable engaging with senior stakeholders and can communicate complex technical concepts in a clear and accessible way to a variety of audiences. Experience with personalisation, customer analytics, recommendation systems, generative AI or large language models would be highly advantageous. From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Core Responsibilities
Define and deliver the strategic vision and roadmap for Data Science and AI across TUI’s Marketing, Sales & Customers organisation, identifying high-value opportunities and delivering measurable business impact. Lead the development and optimisation of AI and machine learning solutions, establish responsible governance, explore emerging technologies, and foster collaboration and learning across the data science community.
Requirements
Requires 10+ years of experience in Data Science, Machine Learning, or a related field, including at least five years in a leadership role, with a record of delivering measurable business value. Candidates should have experience leading the full AI solution lifecycle and deploying CRM and digital personalisation models at scale, alongside strong team leadership and senior stakeholder communication skills.
Benefits
- Attractive Remuneration
- Discretionary Bonus Schemes
- Travel Benefits
- Health And Well-Being Support
- Flexible Working
- Learning And Development Opportunities
- Global Project Opportunities
- Charity And Sustainability Initiatives
About TUI
Industry: Hospitality
Company size: 10,001+ employees
We’re adventure seekers. Smile givers. Impact makers. We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world. We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers. Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment. At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying. There’s a place for you here.