Key Skills

Job Description

Campaign Manager - Digital Engagement Team Do you get excited about creating digital customer experiences that truly make a difference? And do you want to work at the intersection of customer experience and digital engagement? Then this could be the opportunity you are looking for! This = the job you are looking for As a Campaign Manager, you translate customer needs and business goals into effective digital campaigns. You ensure that customers receive the right information at the right time through the right channel. You work closely with customer journey specialists, data specialists, content writers, and product teams. Together, you create a consistent and personalised customer experience that contributes to customer satisfaction, product adoption, and retention. You are responsible for multiple campaigns simultaneously and oversee quality, planning and results. At the same time, you continuously look for ways to make customer communication smarter, more relevant and more effective. Your responsibilities Develop and optimize digital campaigns Define the right message for the right customer segment Coordinate campaign execution with various stakeholders Ensure quality, timing and consistency across multiple channels Analyse results and translate insights into improvements Actively contribute to enhancing the digital customer journey This = your team The Customer Success department consists of three main pillars: Customer Support, Delivery and Engagement, which are supported by Operations, Product Readiness and Business Analysis. Together with more than 500 colleagues, we work towards our key objectives: improving customer experience, retention and scalability. You will join the Digital Engagement Team. Here, we create digital campaigns that help customers get more value from Exact and contribute to a strong customer experience. As a multidisciplinary team of customer journey specialists, campaign managers, data specialists, and software engineers, we combine customer insights, data, and technology. We experiment with AI and continuously explore how to make customer communication smarter and more effective. We all work towards one shared goal: delivering an excellent experience throughout the entire customer journey. You'll have plenty of freedom to take initiative, test new ideas, and continue developing yourself. This = what your future colleague says “I really enjoy being part of the Digital Engagement team because everyone has a team-first attitude. We encourage each other to reach our full potential while striving to achieve our collective and team goals.” – Moneer Sadiqai, Campaign Manager This = what you bring At Exact, you can be yourself, and we are curious to discover what makes you unique. For the Campaign Manager role, we are looking for someone who is pragmatic, organized and sociable. In addition, you bring: A bachelor’s or master’s degree in Marketing, Communications, Digital or related field At least 3 years of experience in Marketing, Customer Success, Customer Communications or a similar environment A great dose of customer centricity and thorough understanding of customer needs Experience with digital campaigns, customer journeys or marketing automation Strong project management and stakeholder management skills Analytical skills and a keen eye for detail Affinity with technology, digitalisation and AI Good command of both Dutch and English This = what you get At Exact, we work with ambition. That ambition is matched by an attractive benefits package. We highly value a healthy work-life balance. You can work out in our on-site gym or take a break at the coffee bar to recharge before tackling your day with renewed energy. As a Campaign Manager, (32-40 hours per week), you can also count on: A one-year contract, with an outlook to a permanent position Hybrid working and flexible working hours Extensive training opportunities and room for personal development An international working environment Home office allowance Travel expense reimbursement 8% holiday allowance A 13-month bonus A solid pension scheme This = our application procedure Send us your CV and a motivation letter. If we see a strong match, we will invite you for a first interview. If both sides are enthusiastic, we will invite you for a second interview to complete the process.

Core Responsibilities

Develop and optimize digital campaigns, tailoring messages to customer segments and coordinating execution across stakeholders and channels. Monitor campaign quality, timing, and results, use insights to improve performance, and contribute to enhancing the digital customer journey.

Requirements

A bachelor’s or master’s degree in Marketing, Communications, Digital, or a related field is requested, along with at least three years of relevant experience. Candidates should bring customer-centricity, experience with digital campaigns or marketing automation, strong project and stakeholder management, analytical attention to detail, an affinity for technology and AI, and good Dutch and English skills.

Benefits

• Hybrid Working
• Flexible Working Hours
• Training Opportunities
• Personal Development
• Home Office Allowance
• Travel Expense Reimbursement
• 8% Holiday Allowance
• 13th-Month Bonus
• Pension Scheme
• On-Site Gym