Key Skills

Job Description

About VALLON VALLON is a fast-growing eyewear brand on a mission to rethink and redefine sports eyewear. Combining timeless design with high-performance functionality, we create eyewear for people who love the outdoors and adventure. As we continue to grow internationally, we are looking for a Customer Care Associate to join our small, ambitious team at our Amsterdam office. About the role At VALLON, we believe great customer service is essential to building a brand people love. We are looking for a friendly, proactive and highly organized person who takes pride in helping customers and making sure things run smoothly. You will be an integral part of our customer care team, handling inquiries, resolving issues and delivering an excellent customer experience. Alongside customer care, you will also help with occasional day-to-day operational tasks, from order-related requests to preparing sample shipments for sales representatives. We are a small, fast-moving team, so no two days are exactly alike. You will have responsibility, room to take initiative and the opportunity to make a real impact. Key responsibilities Provide friendly, professional and timely support via email, chat and social media to both consumer and business customers. Manage returns, exchanges, refunds and guarantee claims accurately and efficiently. Resolve customer complaints proactively, aiming for fair and satisfactory outcomes. Own customer inquiries from start to finish, following up to ensure nothing falls through the cracks. Help with occasional operational tasks, including marketing order requests, shipment coordination and inventory organisation. Prepare and send sample sets to sales representatives and assist with occasional wholesale order requests. Spot opportunities to improve customer care processes and the overall customer experience. About you You are naturally service-minded, organized and resourceful. You enjoy solving problems, stay positive under pressure and are happy to roll up your sleeves. Experience in customer service, customer support or another customer-facing role. Excellent written and verbal communication skills in English. Strong organization, attention to detail and ability to juggle competing priorities. A proactive, independent approach to problem-solving and a strong sense of ownership. An empathetic and patient personality, including in challenging situations. E-commerce experience and familiarity with Shopify or Gorgias are a plus. An interest in sports, the outdoors or an active lifestyle is a plus. What we offer Competitive salary based on experience. A chance to make an impact at a fast-growing international brand. A small, ambitious and friendly team in our Amsterdam office. Responsibility, learning opportunities and room to grow. Work laptop/computer allowance and Swapfiets bike subscription. Family and friends discounts on VALLON eyewear and regular team activities. Optional one work-from-home day per week. The best office dog! Start date Ideally as soon as possible, but we are happy to accommodate notice periods. Interested? We would love to hear from you! Send us your CV and a short introduction about yourself, including why you would like to join VALLON to [email protected]. vallon.com | Instagram: @vallon_official

Core Responsibilities

Provide timely, professional support to consumer and business customers across email, chat, and social media, managing inquiries, complaints, returns, exchanges, refunds, and guarantee claims from start to finish. Support operational tasks such as shipment coordination, inventory organization, marketing and wholesale order requests, and preparing sample sets, while identifying ways to improve customer care.

Requirements

Applicants should have experience in customer service, customer support, or another customer-facing role, along with excellent written and verbal English communication skills. Strong organization, attention to detail, prioritization, proactive problem-solving, ownership, empathy, and patience are required; e-commerce experience and familiarity with Shopify or Gorgias are advantageous.

Benefits

• Competitive Salary Based on Experience
• Work Laptop/Computer Allowance
• Swapfiets Bike Subscription
• Family and Friends Discounts on VALLON Eyewear
• Regular Team Activities
• Optional Work-From-Home Day