Key Skills

Job Description

Product Operations Intern At SOUS, we help independent food & beverage entrepreneurs grow. Our platform lets them take orders online directly, get found on Google, and build a stronger relationship with their guests. In three years we've generated millions in revenue for our clients and grown our team considerably. We're looking for a Product Operations intern: someone who sits between our merchants and our product team, and helps make the product better every week. What you'll do Collaborate with our product and tech team to improve the product Turn merchant feedback and support issues into clear tickets the team can act on Test new features and releases before they go live Track bugs and feature requests and follow them through to release Write release notes and keep our AI knowledge base up to date when things change Use product data to understand how merchants use the platform and where they get stuck Who we're looking for HBO or WO student, available 5 to 6 months for 32 to 40 hours per week Fluent in Dutch or German and English, spoken and written You're curious about how software gets built and why it works the way it does You write clearly and get to the point You're comfortable with data and new systems You spot it quickly when something isn't working, and you dig until you know why What we offer Clear learning goals and proper guidance from day one A good chance of a permanent role after your internship An experienced team that works alongside you and coaches you, rather than leaving you on the sidelines Real responsibility from week one A view across the whole business: Product, Tech, Operations and Merchant Success Skills that take you further in your career An ambitious team with good food and the occasional canal ride Hybrid working from our Amsterdam city centre office

Core Responsibilities

Work with product and technology teams to improve the platform by translating merchant feedback and support issues into actionable tickets, testing releases, and tracking bugs and feature requests. Maintain release notes and the AI knowledge base, and analyze product data to identify how merchants use the platform and where they encounter difficulties.

Requirements

Applicants must be an HBO or WO student available for a 5–6 month internship of 32–40 hours per week, and fluent in Dutch or German and English. They should be curious about software development, communicate clearly, feel comfortable with data and new systems, and be proactive in identifying and investigating problems.

Benefits

• Learning Goals and Guidance
• Potential Permanent Role
• Coaching and Mentorship
• Real Responsibility
• Cross-Functional Business Exposure
• Hybrid Working