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Delivery Station Team leader

JD.COM

Full-time
2-5 years experience
On-site

Key Skills

Operations Management
Staff Scheduling
Task Allocation
Team Leadership
Delivery Coordination
Carrier Coordination
Delivery Tracking
Exception Handling
Customer Complaint Resolution
Safety Management
Equipment Management
5S Management
KPI Monitoring
Workflow Optimization
Labor Productivity Improvement
Delivery Efficiency

Job Description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Responsible for the daily operational management of the large-item distribution center, overseeing the receipt, dispatch, sorting, loading/unloading, outbound processing, and handover of goods. Manage staff scheduling, task allocation, and on-site operations; monitor employee work efficiency and operational quality. Coordinate with delivery drivers and carriers, track delivery progress, and ensure that delivery tasks are completed on time. Handle exceptions—such as damaged goods, delivery delays, or customer complaints—to maintain high-quality delivery service. Oversee site safety, equipment usage, and 5S management to ensure compliance with operational standards. Monitor operational KPIs, optimize workflows, enhance labor productivity and delivery efficiency, and assist the station manager with day-to-day operational management. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

Core Responsibilities

Manage daily operations at a large-item distribution center, including receiving, sorting, dispatch, loading and unloading, outbound processing, and handovers. Lead staff and coordinate drivers and carriers, resolve delivery exceptions, maintain safety and quality standards, and monitor KPIs to improve operational efficiency.

Requirements

The posting does not specify formal education, years of experience, or other mandatory qualifications. The role calls for operational leadership, staff coordination, delivery and exception management, safety oversight, and the ability to improve productivity and service quality in a fast-paced environment.

Benefits

  • Competitive Salary

About JD.COM

Industry: Software Development

Company size: 10,001+ employees

JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.

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