Key Skills

Job Description

Cytek Biosciences is seeking a proactive, service-oriented, and versatile Technology & General Support Associate to join its EMEA organization at the regional headquarters in Amsterdam. Reporting to the General Manager, EMEA, the Technology & General Support Associate will provide day-to-day technology, systems, facility, and general operational support to employees at the Amsterdam headquarters and across the broader EMEA organization, as appropriate. The position will work closely with Global IT and other Global corporate functions, serving as a key local point of contact to ensure responsive and effective support for EMEA employees during European business hours. The individual will provide first-level technology and NetSuite ERP support, coordinate technology aspects of employee onboarding and offboarding, administer the EMEA mobile phone and company car/fleet programs, and support the effective day-to-day operation of the Amsterdam office. In addition, the Technology & General Support Associate will provide flexible operational and project support to Human Resources and other EMEA and Global functions based on evolving business needs. This is a hands-on role requiring a strong customer-service mindset, excellent organizational and problem-solving skills, sound judgment, confidentiality, and the ability to manage a diverse range of responsibilities in a dynamic and international environment. Key Responsibilities Technology & IT Support Serve as the local first point of contact for day-to-day technology and IT support requests for employees based in Amsterdam and other EMEA locations, as appropriate. Troubleshoot common hardware, software, connectivity, access, and peripheral issues, escalating more complex matters to Global IT when required. Work closely with Global IT teams to ensure effective support coverage during European business hours and timely resolution of EMEA technology issues. Assist with the setup, deployment, maintenance, replacement, and coordination of laptops, monitors, mobile devices, peripherals, and other technology equipment. Support employees with corporate applications, collaboration tools, system access, passwords, and other routine technology requirements. Coordinate repairs, replacements, returns, and appropriate disposal of technology equipment in accordance with company policies. Maintain accurate records and inventories of IT equipment and assigned technology assets. Identify recurring local or regional technology issues and work with Global IT to improve processes, documentation, and the overall employee experience. Support the implementation of Global IT initiatives within the EMEA region as required. Employee Onboarding & Offboarding Coordinate technology-related activities associated with employee onboarding and offboarding in collaboration with Human Resources, Global IT, hiring managers, and other relevant functions. Ensure new employees receive the appropriate IT equipment, mobile devices, system access, and technology resources in preparation for their start date. Assist new employees with workstation setup and initial orientation to relevant technology systems and tools. Coordinate system access changes and the timely return of company-owned technology equipment and other assigned assets when employees leave the organization. Coordinate the assignment and return of mobile phones and company vehicles, where applicable, as part of the onboarding and offboarding process. Maintain appropriate documentation and checklists to facilitate a consistent, efficient, and professional employee experience. ERP / NetSuite Support Provide first-level user support for NetSuite ERP within EMEA. Assist employees with general NetSuite inquiries, navigation, routine troubleshooting, and basic system-related questions. Serve as a liaison between EMEA users and the appropriate Global NetSuite/ERP resources for matters requiring additional technical or functional expertise. Track and document recurring issues and contribute to user guidance, procedures, training materials, and process improvements. Support functional teams with NetSuite-related projects, system testing, enhancements, upgrades, and other initiatives when required. Help promote consistent processes and effective use of NetSuite across the EMEA organization. EMEA Mobile Phone Program Coordinate and administer the company mobile phone program across EMEA. Serve as a key point of contact for employees regarding company mobile devices, subscriptions, replacements, upgrades, and related services. Coordinate with telecommunications providers and other external vendors regarding new lines, upgrades, cancellations, device replacements, and service-related issues. Manage the allocation, tracking, replacement, and recovery of mobile phones and related equipment, including as part of employee onboarding and offboarding. Maintain accurate records of company mobile devices, telephone numbers, contracts, subscriptions, and employee assignments. Monitor program requirements and support periodic reviews of usage, service levels, contracts, and costs. Work with external vendors and internal stakeholders to identify opportunities to improve service, simplify administration, and manage costs. Liaise with Global IT, Finance, Human Resources, and other functions as necessary to ensure alignment with company standards and policies. EMEA Company Car & Fleet Program Coordinate and administer the company car and fleet program across EMEA. Serve as a central point of contact for employees participating in or eligible for the company car program. Coordinate with employees, management, Human Resources, Finance, leasing companies, fleet-management providers, and other external partners. Support vehicle ordering, delivery, replacement, return, lease renewals or changes, and other routine fleet activities. Maintain accurate records of company vehicles, leases, employee assignments, and relevant fleet documentation. Coordinate with fleet and leasing providers regarding maintenance, vehicle servicing, repairs, insurance-related administration, fuel or charging programs, roadside services, and other vehicle requirements as appropriate. Coordinate the assignment and return of company vehicles as part of employee onboarding, transfers, and offboarding. Monitor lease timelines and other relevant milestones to ensure appropriate actions are completed in a timely manner. Support periodic reviews of fleet utilization, costs, vendor performance, and service levels, and assist management in identifying opportunities for operational or cost improvements. Collaborate with Human Resources, Finance, and external providers to help ensure fleet administration is consistent with company policies and applicable local requirements across EMEA. Facility & Amsterdam Office Management Support the effective day-to-day operation of the Cytek Biosciences EMEA headquarters in Amsterdam, ensuring that the workplace remains professional, operational, safe, welcoming, and well maintained. Serve as the primary operational liaison with the landlord, building management, maintenance providers, and other facility-related vendors. Coordinate repairs, preventative maintenance, office services, building access, utilities, security, and other facility-related requirements. Proactively monitor the office environment and address issues that could affect employee safety, productivity, or the overall workplace experience. Ensure meeting rooms, common areas, office equipment, and shared facilities remain operational and meet the needs of employees and visitors. Coordinate office supplies, equipment, furniture, workplace services, and other office requirements as necessary. Work with management, Human Resources, and relevant external parties to support workplace Health & Safety policies, procedures, requirements, and initiatives. Support emergency preparedness, building procedures, office access, workplace safety activities, and related documentation. Support office modifications, expansions, relocations, upgrades, and other facility-related projects as required. Coordinate with vendors and service providers to ensure appropriate service levels and timely resolution of facility issues. HR, Administrative & Cross-Functional Support Provide operational and administrative support to Human Resources for employee-related activities, projects, and initiatives. Assist HR with the coordination and implementation of local employee programs and activities, as appropriate. Provide support to other EMEA and Global functions with ad hoc projects and operational tasks based on organizational priorities. Support internal meetings, employee events, office initiatives, visitors, and other business activities as required. Coordinate with EMEA and Global functional teams to facilitate the effective execution of local and regional projects. Develop and maintain appropriate documentation, procedures, vendor information, administrative records, and operational resources related to the position. Handle employee, business, HR, and technology-related information with appropriate confidentiality and discretion. Act as a flexible and dependable resource for the EMEA organization, taking ownership of issues and coordinating with the appropriate internal or external resources through resolution. Perform other related duties, projects, and responsibilities as assigned based on the evolving needs of the EMEA organization. Qualifications & Experience Required Qualifications Relevant professional experience in technology/IT support, office operations, facilities coordination, business support, or a similar multifunctional position. Comfortable providing first-line technology support and troubleshooting common hardware, software, connectivity, and user-access issues. Experience supporting employees within an office-based corporate environment. Strong working knowledge of Microsoft Office applications and common corporate collaboration and productivity tools. Ability to learn and support business systems and applications. Strong organizational and time-management skills, with the ability to manage multiple responsibilities, requests, projects, and competing priorities. Strong attention to detail and commitment to maintaining accurate records and documentation. Excellent interpersonal and communication skills with a strong internal customer-service orientation. Ability to coordinate effectively with vendors, landlords, service providers, and other external partners. Ability to work collaboratively with employees and functional teams located across multiple countries and time zones. Comfortable working independently, taking ownership of responsibilities, and exercising sound judgment regarding when issues should be resolved locally or escalated to Global functions. Professional proficiency in English. Preferred Qualifications Previous experience with NetSuite ERP or a comparable ERP/business system. Experience supporting employee onboarding and offboarding processes. Experience in IT equipment and asset management. Experience coordinating facility management activities, landlords, building management, and external service providers. Experience administering corporate mobile phone, company car/fleet, or similar employee programs. Experience working within a multinational organization or regional headquarters environment. Experience coordinating with Global IT or other centralized corporate support functions. Dutch language skills would be an advantage but are not required. Key Competencies Service Orientation Approachable, responsive, and committed to providing a high level of internal service and a positive employee experience. Ownership & Accountability Takes responsibility for issues and follows requests, projects, and problems through to successful resolution. Problem Solving Demonstrates a practical and solutions-oriented approach, identifying appropriate actions and knowing when issues should be escalated. Versatility & Adaptability Comfortable moving between technology support, facilities, employee services, fleet and mobile phone administration, and cross-functional project responsibilities. Organization & Prioritization Effectively manages multiple requests, deadlines, vendors, and competing priorities while maintaining attention to detail. Collaboration Builds productive working relationships with EMEA employees, Global functions, management, Human Resources, Finance, external vendors, and other business partners. Communication Communicates clearly, professionally, and effectively with technical and non-technical stakeholders at different levels of the organization. Confidentiality & Discretion Handles employee, HR, technology, financial, and commercially sensitive information with professionalism and appropriate discretion. Continuous Improvement Proactively identifies opportunities to simplify processes, improve service levels, control costs, and enhance the employee and workplace experience. Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.

Core Responsibilities

Provide first-level technology and NetSuite support, coordinate employee technology onboarding and offboarding, and administer EMEA mobile phone and company fleet programs. Support the Amsterdam office’s facilities and daily operations while assisting HR and other regional and global teams with administrative tasks and projects.

Requirements

Relevant experience in IT support, office operations, facilities coordination, business support, or a similar multifunctional role is required, along with corporate office support experience and proficiency in Microsoft Office and English. Candidates should have strong organizational, communication, customer-service, troubleshooting, and documentation skills; NetSuite, onboarding, asset management, facilities, fleet, and multinational experience are preferred.