Key Skills

Job Description

Company Description Cloud 365 Studio is a Web, IT, and Multimedia company that helps organizations modernize their technology and embrace cloud solutions. The team focuses on delivering practical, user-centered IT services that support day-to-day operations and long-term growth. With a strong emphasis on cloud readiness, Cloud 365 Studio partners with clients to streamline infrastructure and improve reliability. The company values flexibility, innovation, and clear communication in all projects, making it a dynamic environment for IT professionals. Role Description The Information Technology Desktop Support Specialist role is a contract, on-site position based in the Netherlands. This role is responsible for providing hands-on technical support for desktops, laptops, peripherals, and standard business applications. Day-to-day tasks include diagnosing and resolving hardware and software issues, managing user accounts and access, and assisting with network connectivity problems. The specialist will respond to service requests, maintain documentation of incidents and resolutions, and escalate complex issues as needed. The role also involves collaborating with other IT team members, supporting scheduled maintenance activities, and ensuring a professional, customer-focused experience for all users. Qualifications Strong foundation in Information Technology and hands-on desktop support skills, including operating systems and common business applications. Experience with Network Administration and basic Network Security to support connectivity, access control, and secure configurations. Proven Troubleshooting skills for hardware, software, and network-related issues, with a methodical and analytical approach to problem solving. Excellent Customer Service skills, with the ability to communicate clearly, manage expectations, and support users of varying technical proficiency. Relevant certification(s) such as CompTIA A+, Network+, or equivalent are beneficial; familiarity with cloud-based environments is an advantage. Ability to work on-site in The Randstad, Netherlands, manage multiple tasks independently, and maintain accurate technical documentation. Professional proficiency in English; Dutch language skills are a plus but not required.

Core Responsibilities

Provide hands-on support for desktops, laptops, peripherals, and business applications, resolving hardware, software, account access, and network connectivity issues. Respond to service requests, document incidents and resolutions, escalate complex problems, and collaborate on maintenance while delivering professional user support.

Requirements

Candidates need practical desktop support skills, knowledge of operating systems and business applications, and experience with network administration, basic network security, and troubleshooting. Strong customer service, accurate documentation, independent task management, and on-site availability in the Randstad are required; relevant certifications and Dutch language skills are beneficial, while English proficiency is required.