Key Skills

Job Description

About the Company The company supports employees across office and retail locations with on-site IT services and end-user technology support. About the Role The Support Engineer is the first point of contact for on-site IT support, ensuring that employee workstations, laptops, printers, mobile phones, and connectivity work reliably. This role focuses on end-user support rather than core infrastructure management and includes both on-site and remote assistance across offices and retail locations in the Netherlands. Key Responsibilities Provide on-site and remote IT support for employee laptops, printers, mobile phones, and other peripherals. Set up, relocate, and maintain workstations, including docking stations, monitors, keyboards, and related equipment. Troubleshoot basic connectivity issues involving Wi-Fi, VPN, and network access, escalating more complex problems when necessary. Manage company mobile phones and provide basic application support. Manage service desk tickets within agreed service-level agreements (SLAs) and document solutions. Maintain hardware inventory and prepare devices for reuse or recycling. Provide IT support for the Venlo and Utrecht offices and physical stores in Tilburg and Zaandam. Coordinate with central IT teams and external vendors to resolve issues outside the scope of the role. Required Qualifications Hands-on experience in IT support within a user-facing environment. Strong troubleshooting, communication, and customer service skills. Fluency in Dutch. A valid driving licence. Willingness to travel occasionally between company locations. Preferred Qualifications Experience with ticketing systems such as Jira. Familiarity with Microsoft technologies, including Microsoft 365 and Modern Workplace solutions. Salary & Benefits 25 days of annual leave, increasing with length of service. The option to purchase up to 10 additional vacation days. Non-contributory pension. Net travel allowance of €0.23 per kilometre. Net remote work allowance of €2.45.

Core Responsibilities

Provide on-site and remote end-user IT support for workstations, laptops, printers, mobile phones, peripherals, and basic connectivity issues across offices and retail locations. Manage service desk tickets and hardware inventory, prepare devices for reuse or recycling, and coordinate with central IT teams and vendors on escalated issues.

Requirements

Candidates need hands-on experience in user-facing IT support, strong troubleshooting and communication skills, customer service ability, fluency in Dutch, and a valid driving licence. Occasional travel between locations is required; experience with Jira and familiarity with Microsoft 365 and Modern Workplace solutions are preferred.

Benefits

• 25 Days of Annual Leave, Increasing with Length of Service
• Option to Purchase Up to 10 Additional Vacation Days
• Non-Contributory Pension
• Net Travel Allowance of €0.23 per Kilometre
• Net Remote Work Allowance of €2.45