Key Skills

Job Description

Introduction IBM Consulting is seeking a Customer Transformation Business Consultant to join the Customer Transformation Center of Competence (CoC). Building On IBM’s Own AI-led Customer Transformation, Where, As Client Zero, IBM Transformed Its Sales, Marketing, Commerce & Service Functions -- The CoC Helps Clients Reimagine Their Front Office By Inspiring clients with IBM’s own transformation story, outcomes, and lessons learned. Discovering and shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data-driven, experience-led approaches. Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps. Partnering with local teams to deliver scalable transformations using proven methods, accelerators, and delivery capabilities. Your Role And Responsibilities Your Role and Responsibilities As a CoC Business Transformation Consultant, You Will Drive front-office transformation strategies and GTM aligned to business outcomes, industry trends, and measurable results. Develop strategies, design blueprints, roadmaps, and process reinvention recommendations to enable AI-transformation led customer and commerce transformations (across all front office domains) Facilitate workshops, stakeholder engagement sessions, and change adoption activities. Collaborate with global and cross-functional offering, GTM and delivery teams to ensure effective execution, capability building, and sustainable change. Preferred Education Master's Degree Required Technical And Professional Expertise 8+ years of experience in customer, front-office, or process transformation consulting Participation in at least three customer transformation programs. Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce. Excellent stakeholder engagement, communication, and presentation skills. Experience working in global, multi-disciplinary environments. Preferred Technical And Professional Experience Familiarity with AI, automation, emerging CRM, Martech, and Commerce technologies. Understanding of process redesign, optimization, and reinvention methodologies. Experience leveraging design thinking or agile transformation frameworks. Industry experience within, or across retail, CPG, manufacturing, Industrial products, financial services, communications, healthcare, and/or life sciences

Core Responsibilities

Develop front-office transformation strategies, blueprints, roadmaps, and process reinvention recommendations that support AI-led customer and commerce transformations. Facilitate stakeholder workshops and change adoption, while collaborating with global teams to deliver scalable transformation and build capabilities.

Requirements

Requires at least 8 years of customer, front-office, or process transformation consulting experience, including participation in at least three customer transformation programs. Candidates should understand CRM, sales, service, marketing, and commerce transformation and bring strong communication and stakeholder engagement skills; a master's degree is preferred.