Key Skills

Job Description

About BYD BYD is a leading high-tech multinational enterprise headquartered in Shenzhen, China. Employing over 700,000 people worldwide, it operates across four core business sectors: IT, automotive, new energy, and rail transit. As a global pioneer in new energy solutions, BYD is committed to building a zero-emission ecosystem, reconnecting humanity with nature and creating a world of clean air. BYD Europe B.V., located in Hoofddorp, the Netherlands, serves as the marketing and sales headquarters of BYD Co., Ltd. (Shenzhen). We provide a full range of BYD electric vehicles, including all-electric passenger cars, all-electric buses, and all-electric forklift trucks, dedicated to advancing green mobility across Europe. About The Role We are looking for a skilled After-Sales Quality Engineer to join our team. This role focuses on guiding and managing after-sales technical personnel, driving the improvement of their product analysis capabilities and management methods. You will also take the lead in following up on after-sales matters of assigned projects, providing technical support to clients, and promoting product improvement to ensure customer satisfaction and the achievement of after-sales targets. Key Responsibilities Guidance and Management of After-Sales Technical Personnel Provide guidance and management to after-sales technical personnel, develop targeted training and improvement plans. Enhance the team’s product analysis capabilities and optimize their work management methods to improve overall work efficiency and professionalism. After-Sales Project Follow-Up and Technical Support Lead the follow-up of after-sales matters for assigned projects, including systematic collection and sorting of relevant after-sales data. Deliver on-site technical support services to clients, and handle online consultation services; track, analyze, and judge customer-raised issues, and provide feasible solutions to meet customer needs. Technical Communication and Analysis Conclusion Tracking Participate in and supervise the maintenance of technical communication between the R&D department and the after-sales service department, ensuring smooth information transmission. Track the output of relevant product analysis conclusions from the R&D team, and ensure that analysis results are effectively applied to after-sales problem-solving. Emergency Response and Customer Satisfaction Improvement Participate in the response and handling of after-sales emergency incidents, verify the feasibility of handling plans in a timely manner. Take proactive measures to prevent the escalation of incident impacts, effectively resolve customer concerns, and continuously improve customer satisfaction. Product Improvement Promotion and Target Achievement Lead the follow-up, management, and promotion of after-sales product improvement initiatives, and track the entire implementation process. Form a closed-loop management of after-sales problems to ensure that each issue is properly resolved; drive the achievement of established after-sales performance targets. Your Profile Bachelor’s degree or above is preferred, with majors in Engineering, Electrical Engineering, Mechanical Engineering, Automotive Engineering, Management, or related fields being an advantage. Minimum of 5 years of work experience in quality management within the automotive industry, with a deep understanding of automotive after-sales quality control processes. Fluent in English, which can be used as a working language; proficiency in an additional small language (e.g., German, French, Spanish, etc.) is highly desirable. Willingness to travel for work as required, to provide on-site support for clients or participate in cross-regional after-sales work. Strong problem-solving, analytical, and communication skills; able to coordinate cross-departmental resources to promote work progress. Good sense of responsibility and urgency, capable of effectively responding to and handling after-sales emergencies. We Offer Ample career development opportunities within a fast-growing after-sales and quality team, supporting your professional growth and advancement. A competitive remuneration package based on your work experience and performance, paired with a comprehensive pension plan. 25 annual holidays, with the option to purchase an additional 5 holidays to balance work and personal life. A commuting allowance when working from the office, reducing your daily travel expenses. Regular departmental and company-wide team-building activities to foster a collaborative and inclusive work culture. Our Purpose BYD’s core purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are seeking talents who align with this mission and are eager to make a positive impact by joining our diverse and dynamic team 🌏 If you are passionate about automotive after-sales quality management and meet the above requirements, we look forward to receiving your application!

Core Responsibilities

Guide and develop after-sales technical personnel while leading project follow-up, customer technical support, and analysis of after-sales issues. Coordinate with R&D on product analysis, manage emergency responses, drive product improvements, and ensure issues are resolved and after-sales targets are met.

Requirements

A bachelor's degree or higher is preferred, particularly in engineering, automotive, or management fields, along with at least five years of automotive-industry quality management experience and a strong understanding of after-sales quality control. Candidates should be fluent in English, able to travel, and demonstrate strong analytical, problem-solving, communication, coordination, and emergency-response skills; an additional language is desirable.

Benefits

• Career Development Opportunities
• Competitive Remuneration
• Pension Plan
• 25 Annual Holidays
• Option to Purchase 5 Additional Holidays
• Commuting Allowance
• Team-Building Activities