Customer Success Specialist
€2,700 - €3,500 per month
Key Skills
Job Description
Customer Success Specialist – Benelux Market 📍 Location: Hybrid 🏢 Office: Spaarneweg 14, 2142 EN Cruquius, Netherlands 🌍 Market: Benelux 💼 Type: Full-time Ready to Elevate Your Hospitality Career? Are you currently working as a Customer Success Specialist, Client Success Manager, or Account Manager in a B2B SaaS environment — ideally within hospitality tech? At Noovy, we help hoteliers operate smarter, smoother, and more profitably. We are looking for a Customer Success Specialist to become the trusted partner for our Benelux clients and ensure they unlock real value from our platform. You will be the go-to expert for hotel partners — onboarding, supporting, training, and building long-term relationships that drive retention and growth. What You’ll Do Client Onboarding Lead a structured 4-week onboarding journey for new clients Ensure smooth system setup and platform adoption Build strong foundations for long-term partnerships Customer Support Act as the primary point of contact via email, chat, and phone Resolve issues efficiently, clearly, and with empathy Ensure high client satisfaction and responsiveness Account Management Serve as a trusted advisor to your portfolio of clients Provide insights and guidance to maximize platform value Identify growth and optimization opportunities Training & Field Work Conduct on-site client visits in the Netherlands and Belgium Support the design and delivery of training sessions Strengthen adoption through hands-on engagement Who You Are Experience Minimum 1+ year experience in Customer Success, Client Success, or Account Management within B2B SaaS Strong understanding of: Client onboarding processes Software implementation Platform training and user adoption Skills Strong communication skills with high emotional intelligence Calm under pressure and solution-oriented Proactive, structured, and accountable Passionate about hospitality and helping clients succeed Languages Fluent in Dutch and English Mobility Based in the Netherlands Willing to travel within the Netherlands and Belgium for client onboarding What We Offer Salary: €2,700 – €3,500 gross per month Vacation: 25 days per year Benefits: Travel allowance & pension contribution Flexibility: Hybrid setup with modern tools Team: International, diverse, hospitality-driven culture If you're looking for a role where you can combine hospitality expertise with SaaS growth and real client impact — this is your next move.
Core Responsibilities
Lead structured onboarding and platform adoption for Benelux hotel clients, and provide responsive support through email, chat, and phone. Manage client relationships, deliver training and on-site visits in the Netherlands and Belgium, and identify opportunities to improve client outcomes, retention, and growth.
Requirements
At least one year of experience in Customer Success, Client Success, or Account Management in a B2B SaaS environment is required, along with knowledge of onboarding, software implementation, training, and user adoption. Candidates should communicate fluently in Dutch and English, be structured and solution-oriented, be based in the Netherlands, and be willing to travel within the Netherlands and Belgium.
Benefits
- 25 Days Of Vacation
- Travel Allowance
- Pension Contribution
- Hybrid Work Arrangement
- Modern Tools
About Noovy
Industry: Hospitality
Company size: 51-200 employees
We believe in a power-shift from big platforms to independent hotels. From high-commission bookings to direct bookings and from bad guest experiences to unforgettable memories. Our mission is to empower hoteliers around the world to run their hotels better, by offering easier and smarter ways to operate, distribute and price their hotels. Give them back control, boost direct bookings and create unique guest experiences. Our team consists of the brightest minds in hospitality and technology who work day and night to give independent hotels an unfair advantage. With most of us having a hospitality background ourselves, we hope to become the most loved technology partner for hotels around the world. We promise to always treat you as a true partner, we will listen and help you run your hotel better any way we can.