Key Skills

Job Description

We are looking for a motivated and skilled Senior Field Service Technician to join our team and contribute to the growth of our smart battery system solutions. You will be responsible for installing, maintaining and troubleshooting BESS installations at our customers' sites. What will you be doing? As a Senior Field Service Technician at Alfen, you are the face of our organisation in the field. You work on advanced installations throughout the Netherlands (and occasionally abroad), ensuring optimal performance, safety and uptime. You perform preventive maintenance, resolve faults, replace components and support commissioning activities. Together with our Support Engineers and Product Teams, you provide valuable feedback to continuously improve our products and processes. Your Tasks And Responsibilities Include Executing (annual) maintenance plans with a strong focus on safety, performance and compliance. Analysing, diagnosing and resolving electrical and control-related faults. Replacing, installing and configuring components (e.g. power electronics, sensors, cables, UPS, inverters). Performing measurements, testing and commissioning on LV/HV installations in accordance with NEN 3140/3840. Documenting test results, findings and activities in clear service reports. Collaborating with Support Engineers for fast root‑cause analysis and long-term solutions. Monitoring contractual KPIs such as uptime, response times and turnaround times. Identifying and advising on improvement opportunities (product, process, service). Participating in on‑call duties and shift work when required. Guide and mentor the team. What do you bring? We’re Looking For An Experienced Technical Specialist With a Hands‑on Mindset Who Can Work Independently Within Strict Safety Standards. You Are Quality‑driven, Customer‑focused And Communicatively Strong. You Bring A completed MBO‑4 or HBO degree in Electrical Engineering or Industrial Automation. 7+ years of relevant field service experience and supervisory experience in B2B environments. Proven knowledge of low‑ and high‑voltage installations (LV/HV) and power electronics. Experience with PLC systems (e.g. Siemens) and embedded software is a strong plus. IV/WV authorisations (or willingness to obtain them quickly); NEN 3140/3840 certified. VCA VOL (BHV is a plus). Excellent command of Dutch and English (spoken and written). A driver’s licence (B), strong self‑organisation skills and flexibility (on‑call/weekend/evening). Willingness to travel frequently within the Netherlands and occasionally abroad. What do we offer? Role At Alfen, you get an independent and varied role with plenty of room for your own ideas and initiative. You work with innovative products in a rapidly growing sector and have opportunities for continuous development. We offer: A competitive salary according to the Metalektro CAO. 27 vacation days + 13 ADV days, with the option to sell up to 10 days. A company laptop. Free and unlimited access to our online learning platform. Involved colleagues and social activities via AlFun. Free sports activities such as the Alfen Fitness Sportlab, marathon events and tournaments. A solid PME pension scheme, with Alfen paying more than half of the premium. Travel allowance of €0.25 per kilometre (up to 50 km one way). Where will you be working? Alfen is a leading provider of smart energy solutions — from battery storage to EV charging and smart grids. With in‑house development and production, we help build a safe, innovative and future‑proof electricity network. You will work in a professional, close‑knit team where safety comes first and collaboration and continuous improvement are the standard. Interested? Does this role excite you? Apply directly via the Apply Now button. Want to know what to expect from our hiring process? Click here. Please note: A reference check, screening and Certificate of Good Conduct (VOG) may be part of the process. We review applications continuously; the vacancy may close once we find the right candidate. Acquisition based on this vacancy is not appreciated.

Core Responsibilities

Install, maintain, troubleshoot, and commission battery energy storage system installations at customer sites, including performing preventive maintenance, replacing components, and resolving electrical and control-related faults. Document service activities, monitor contractual performance indicators, collaborate with engineering and product teams on root-cause analysis and improvements, and guide team members.

Requirements

Requires an MBO-4 or HBO qualification in Electrical Engineering or Industrial Automation, at least seven years of relevant field service experience, and supervisory experience in B2B environments. Candidates should have LV/HV and power electronics expertise, NEN 3140/3840 certification, IV/WV authorisations or willingness to obtain them, VCA VOL, strong Dutch and English, a category B driving licence, and flexibility to travel and work on call.

Benefits

• Competitive Salary
• 27 Vacation Days
• 13 ADV Days
• Company Laptop
• Online Learning Platform Access
• Social Activities
• Free Sports Activities
• PME Pension Scheme
• Travel Allowance