Key Skills

Job Description

Spare Parts & Dealer Network Specialist Within Yanmar Marine International, the spare parts organization plays a critical role in supporting Yanmar's Authorized Dealer Network and ensuring product availability, customer satisfaction, and commercial success. The Spare Parts & Dealer Network Specialist is responsible for strengthening dealer performance, improving spare parts sales, and ensuring the efficient operation of Yanmar's spare parts distribution network. By working closely with dealers, distributors, and internal stakeholders, you contribute directly to customer satisfaction, dealer development, and business growth. What are you going to do As our Spare Parts & Dealer Network Specialist, you will act as the key link between Yanmar and its dealer network. You will be responsible for driving spare parts sales performance, supporting dealer development, and improving operational excellence throughout the distribution network. Through close collaboration with dealers, distributors, and internal teams, you will help expand Yanmar's aftermarket business while ensuring high service levels and customer satisfaction. Your main tasks and responsibilities Spare Parts Sales & Business Development Support the achievement of regional spare parts sales targets and contribute to year-on-year business growth. Monitor spare parts sales performance and proactively report progress to relevant stakeholders. Identify sales opportunities and initiate commercial activities together with dealers and distributors. Analyze sales results and implement corrective actions where required. Support credit checks, payment terms, credit limits, and overdue account follow-up activities. Develop long-term partnerships with dealers to maximize spare parts business opportunities. Spare Parts Operations & Performance Improve day-to-day spare parts operations, ensuring timely and accurate flow of parts to dealers and distributors. Initiate improvements focused on parts availability, order accuracy, and delivery performance. Monitor dealer inventory levels and operational KPIs using CRM and reporting tools. Lead discussions and follow-up actions with dealers and internal stakeholders to improve operational performance. Collect, consolidate, and analyze dealer and customer feedback regarding spare parts availability, ordering, and delivery. Drive improvement initiatives aimed at increasing parts sales volume and customer satisfaction. Dealer Network Development & Support Monitor dealer responsiveness, service quality, and compliance with Yanmar dealer standards. Lead dealer performance improvement initiatives and continuous improvement projects. Organize and support dealer business reviews, performance meetings, and development discussions. Maintain accurate dealer records, performance data, and compliance documentation within YMI's CRM system. Coordinate dealer onboarding activities and support training initiatives related to technical service, spare parts handling, service quality, and systems usage. Analyze market developments, competitor activities, and customer expectations to identify opportunities for dealer network development. Act as the primary contact point for dealer inquiries related to standards, compliance, and aftersales procedures. Reporting, Compliance & Market Intelligence Maintain accurate dealer performance and compliance reporting. Track dealer adherence to Yanmar service and branding standards and escalate recurring concerns where required. Prepare benchmarking reports and share best practices throughout the dealer network. Collect and report relevant market intelligence to support strategic network development decisions. Support continuous improvement of dealer network effectiveness, sustainability, and customer satisfaction. Who are we looking for The ideal Spare Parts & Dealer Network Specialist is commercially minded, customer-focused, and highly proactive. You enjoy working with both operational processes and dealer relationships and are motivated by driving business growth while improving customer satisfaction. You are comfortable working independently, influencing stakeholders, and leading improvement initiatives across an international dealer network. The ideal candidate Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 3-5 years of experience in spare parts, aftersales, logistics, supply chain, or a similar operational environment. Experience working with dealer or distributor networks is highly preferred. Strong understanding of spare parts distribution processes and aftermarket operations. Commercial mindset with an affinity for sales growth and dealer development. Experience working with ERP, CRM, and inventory management systems such as SAP or Microsoft Dynamics. Strong analytical, organizational, and coordination skills. Excellent stakeholder management and relationship-building abilities. Able to manage multiple priorities and drive initiatives independently. Fluent in Dutch and English; additional European languages are considered an advantage. Work location This position is based in Almere, the Netherlands, with responsibility for supporting and developing Yanmar's dealer network across the region. What do we offer You will join an international aftersales organization where your work directly contributes to dealer success, aftermarket growth, and customer satisfaction. You will have the opportunity to strengthen dealer partnerships, improve operational performance, and help shape the future development of Yanmar's dealer network throughout the region. Employee benefits A competitive salary based on knowledge and experience Flexible working hours and the possibility to work from home where suitable A standard working week of 37.5 hours Opportunities for training and professional development Gym subscription and bike plan Employee benefits plan with discounts on various products and services Participation in company outings, sports activities, and events Commuting allowance 27 vacation days with the ability to build up time-for-time 8% holiday allowance and a year-end bonus based on company results

Core Responsibilities

Drive spare parts sales and business growth while improving distribution operations, parts availability, and delivery performance across Yanmar’s dealer network. Develop dealer performance and relationships, coordinate onboarding and training, and maintain compliance, reporting, and market intelligence.

Requirements

A bachelor’s degree in logistics, supply chain management, business administration, or a related field and 3–5 years of relevant experience are sought. Candidates should understand spare parts and aftermarket operations, have dealer or distributor network experience, be proficient with ERP/CRM and inventory systems, and be fluent in Dutch and English.

Benefits

• Flexible Working Hours
• Work From Home Where Suitable
• Training and Professional Development
• Gym Subscription
• Bike Plan
• Employee Discounts
• Company Outings and Events
• Sports Activities
• Commuting Allowance
• 27 Vacation Days
• Time-Off-in-Lieu Option
• 8% Holiday Allowance
• Year-End Bonus Based on Company Results