Key Skills

Job Description

About the Company At Li Auto, we are an artificial intelligence enterprise focused not on the intelligentization of cars, but on the automobilization of AI. We are committed to democratizing AI and bringing it into every family. Through innovations in product, technology, and business models, we create safer, more comfortable, and more convenient smart electric vehicles for families. We provide more accessible energy solutions—combining extended-range and pure electric technologies—and drive the large-scale replacement of conventional fuel vehicles through the renewable energy revolution. We serve family users with artificial intelligence, developing in-house intelligent space and assisted driving technologies to enable homes to grow together with AI. We have built an integrated online and offline direct sales and service system, delivering more transparent, convenient, and efficient services to our users. We insist on establishing our own intelligent manufacturing bases, maintaining full control over production, building our own supply chain system, and enhancing both manufacturing quality and efficiency. Job Summary The After Sales Service Manager is responsible for overseeing aftersales operations, service quality, technical support, warranty management, and customer satisfaction in the Netherlands market, while supporting European regional aftersales projects as assigned by management. Key Responsibilities Establish and improve aftersales service systems, processes, and standards for the Netherlands market. Manage dealer aftersales performance, including workshop operations, spare parts supply, technical capability, and customer satisfaction. Monitor and improve KPIs such as CSI, warranty claim efficiency, repair quality, and service retention. Coordinate technical support, field issue investigations, and escalation handling. Conduct dealer training and aftersales performance evaluations. Support spare parts planning and inventory optimization together with supply chain teams. Collaborate with headquarters and regional teams on product quality feedback and continuous improvement initiatives. Support European aftersales operations and cross-country projects as required by management. Ensure compliance with local regulations, warranty policies, and company standards. Complete other tasks and assignments arranged by supervisors and management. Qualifications & Requirements Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, Business Management, or related fields. Minimum 5–8 years of aftersales experience in the automotive industry. Strong understanding of automotive service operations, warranty processes, and dealer management. Experience working with international automotive OEMs is preferred. Strong analytical and problem-solving skills. Excellent communication and dealer relationship management capabilities. Fluent in English; Dutch or additional European languages are advantageous. Ability to travel frequently within the Netherlands and Europe.

Core Responsibilities

Oversee aftersales operations in the Netherlands, including dealer performance, service quality, technical support, warranty processes, spare parts, and customer satisfaction. Improve service systems and KPIs, coordinate quality feedback and issue resolution, and support European regional projects as assigned.

Requirements

Requires a bachelor’s degree or higher in automotive engineering, mechanical engineering, business management, or a related field, and 5–8 years of automotive aftersales experience. Candidates should understand service operations, warranty processes, and dealer management, communicate effectively, speak fluent English, and be able to travel frequently; Dutch or other European languages and international OEM experience are advantageous.