Key Skills

Job Description

Logistics Heroes Wanted! Join The Team Carousel! At Carousel Logistics, we are looking for a dynamic and motivated Teamlead Shipping MST (m/f/d) to join our team in Maastricht. Carousel Logistics GmbH is one of the leading providers specialising in time-critical logistics for companies in high-performance industries. We offer high-performance deliveries and services worldwide, particularly to critical sectors. Become part of a motivated and growing company! Our Corporate Values ✓ Responsibility: clear, measurable goals enable employees to take responsibility for results ✓ Learning: We offer personal and professional development opportunities that are accessible and comprehensive. ✓ Care: We show deep respect for our colleagues, families, logistics partners and the wider community. The Teamlead Shipping MST is responsible for leading the Shipping Team at our Maastricht station and ensuring the smooth and efficient execution of all administrative activities related to air and road freight shipments. Reporting to the Head of Air Operations MST, the Teamlead Shipping leads a small team of 2–3 employees and acts as the main point of contact for all shipping-related administrative matters, customer queries, documentation issues and operational irregularities. The role combines team leadership with hands-on operational responsibility. The Teamlead Shipping is expected to actively support the team in the daily business and to perform the full range of shipping administration when required. This includes being able to fully cover team members during periods of absence, such as holidays or sickness. The Teamlead Shipping works closely with customers, warehouse teams, suppliers, transport providers and internal stakeholders to ensure that shipments are processed correctly and on time. In the event of delays, documentation issues or other irregularities, the role proactively identifies solutions and coordinates the necessary actions with customers, suppliers and internal teams. The Teamlead Shipping works particularly closely with the Head of Air Operations, who is primarily responsible for the operational handling of the station. While the Head of Air Operations focuses on the operational execution, the Teamlead Shipping is primarily responsible for the administrative processes and shipping activities. Both roles support each other as points of contact for the Maastricht station and provide mutual cover where required. Key Duties Lead a small Shipping Team of approximately 2–3 employees. Act as the first point of contact for the team in case of questions, problems, escalations or operational irregularities. Actively participate in the daily shipping activities to fully support and cover the team’s responsibilities Prepare the daily shipping operation, including the daily shipment overview, AWB allocation and customer-specific AWB templates. Receive and review customer pre-alerts, shipment details and customs documentation for air freight and road shipments. Check shipment and customs documentation for completeness and accuracy and coordinate missing or incorrect information with customers. Coordinate the preparation of export customs documentation on behalf of customers where required. Process air freight shipments, including matching customs declarations with physical freight, customs processing, AWB preparation and end-of-day manifesting. Process road freight shipments, including preparation of transit and border clearance documentation, CMRs and other required cross-border documents. Act as the day-to-day contact for customers and transport providers and proactively resolve shipment, documentation and customs issues. Monitor and proactively report deviations and irregularities. Identify recurring issues and support the implementation of appropriate corrective actions and process improvements. Lead by example and maintain a hands-on approach to daily operations. Ensure that team members follow company procedures, quality standards, security requirements and health and safety regulations. Work closely with the Head of Air Operations to ensure effective coordination between administrative and operational activities. Monitor team performance and provide regular feedback in one-to-one meetings. Skills and attributes required: Professional Experience +3 years of professional experience in the freight forwarding or logistics sector. Additional qualification in customs or experience in customs clearance is preferred. Experience working with local customs and/or border authorities is preferred. Knowledge of dangerous goods handling is preferred. Experience in a team leadership or supervisory role is desirable. Strong team leadership and people management skills. Excellent communication skills with both internal and external stakeholders. Strong problem-solving skills and a solution-oriented mindset. Proactive, self-motivated and able to work independently. Strong sense of ownership and responsibility. Hands-on mentality and willingness to actively contribute to the daily operational business. Ability to prioritise tasks effectively in a fast-paced logistics environment. Willingness and flexibility to work late shifts Confident user of Microsoft Office 365 and transport management systems. Are you the right fit for our team? Please send us your detailed application.

Core Responsibilities

Lead a small shipping team while actively handling air and road freight administration, including shipment preparation, customs documentation, AWBs, manifests, and cross-border paperwork. Coordinate with customers, transport providers, warehouse teams, and internal stakeholders to resolve irregularities, maintain compliance and quality, and improve processes.

Requirements

Applicants should have at least three years of experience in freight forwarding or logistics, with customs qualifications or clearance experience preferred. The role calls for leadership and communication skills, a hands-on and solution-oriented approach, proficiency with Microsoft Office 365 and transport management systems, and flexibility to work late shifts.