Key Skills

Job Description

Additional Information Job Number 26134703 Job Category Management Development Programs/Interns Location Stadhouderskade 12, Amsterdam Noord 1054 ES, NetherlandsVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios. Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere. What are your responsibilities? Check-in and check-out our guests according to the Brand Standards; Handling all the tasks off the daily checklist; Update the profile notes of our guests in Opera; Stay in contact with the Housekeeping department; Respond on guest’s requests and providing information; Strive to continually improve guest satisfaction’; Follow up on guest complaints and make sure that the involved departments are informed; Recognize our Reward Members and make sure they have a brilliant stay; Provide excellent customer service by being readily approachable for all guests. Preparing the end-of-the-day reports during the Night Shifts; Prepare the check-ins for the airline crews during the Night Shifts. Who are you? Student of the hotel school or other relevant education; Looking for an internship for a minimum of six months; Enthusiastic, independent and a team player; Passionate about the hospitality industry and the ability to make things brilliant; Punctual and strong organization skills; Flexible in working different shift, like: AM, PM and during the nights; Good communicative and social skills, fluent in English and preferable Dutch. What are my responsibilities? A monthly trainee allowance of €750; A professional environment to work in and the opportunity to learn from others in the highest segment of the hospitality industry; Being part of the biggest hotel company in the world and career possibilities within Marriott International; Personal coaching and training to support your internship; Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends; Discount on Food & Beverage up to 50% in Marriott Hotels worldwide; Free meals in our Staff Cafeteria; Participation in several training session provided by our on property Learning Manager; Free use of our Health Club; A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year; We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings; The possibility to participate in our Trainee Meetings to share your experience and learn about the possibilities within Marriott. For more information about our hotel please see www.amsterdammarriott.com Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Core Responsibilities

Manage guest check-ins and check-outs, maintain guest profiles in Opera, respond to requests, and provide attentive customer service. Coordinate with Housekeeping and other departments, follow up on complaints, recognize loyalty members, and prepare daily reports and airline crew check-ins during night shifts.

Requirements

Applicants should be hotel-school students or have another relevant educational background and be seeking an internship of at least six months. They should be enthusiastic, independent, organized, punctual, flexible across morning, evening, and night shifts, and have strong communication and social skills; fluency in English is required, with Dutch preferred.

Benefits

• Professional Learning Environment
• Career Development Opportunities
• Personal Coaching and Training
• Discounted Hotel Rates
• Food and Beverage Discounts
• Free Staff Meals
• Training Sessions
• Free Health Club Access
• Wellbeing Program
• Social Activities
• Trainee Meetings