Customer Experience Advisor
€34,000 - €36,000 per year
Key Skills
Job Description
Customer Experience Advisor
Department: Sales
Employment Type: Full Time
Location: Netherlands - Amsterdam
Reporting To: Klaartje Bullough
Compensation: €34,000 - €36,000 / year
Description
Salary: €34,000 - €36,000 per year
Fluent Dutch and English are essential for this role.
🌐 https://www.corston.com/
📸 https://www.instagram.com/corstonarchitecturaldetail/
The Role
We're looking for a friendly, organised and customer-focused Customer Experience Advisor to join our Amsterdam showroom on a part-time basis.
Your responsibilities
- Assist customers via phone, email and face-to-face interactions.
- Respond to customer enquiries and provide product guidance.
- Prepare and follow up on quotations.
- Maintain accurate customer records within our CRM system.
- Support trade customers and process trade enquiries.
- Welcome and assist visitors to the showroom.
- Resolve customer issues in a professional and timely manner.
- Work closely with colleagues to ensure an exceptional customer experience.
Your skills, qualities and experience
- Fluent Dutch and English language skills are essential.
- Previous experience in a customer service, retail or customer-facing role.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organisation.
- A positive, proactive and team-oriented attitude.
- Comfortable working in a fast-paced environment.
- Passionate about delivering outstanding customer service.
Benefits
- Salary of €34,000 - €36,000 per year, depending on experience.
- 24 days annual leave per year.
- The opportunity to work for a fast-growing international design brand with a presence across the UK, Europe, the UAE and the United States.
- A supportive and collaborative team environment.
- A varied role where no two days are the same.
- Direct interaction with both residential and trade customers.
- The opportunity to work in a beautifully designed showroom showcasing premium architectural products.
- Genuine opportunities to grow and develop within an ambitious and successful business.
- Comprehensive onboarding, training and ongoing support to help you succeed.
- A customer-focused culture where service excellence is at the heart of everything we do.
Core Responsibilities
The advisor will assist retail and trade customers via phone, email, and in-person interactions while maintaining accurate records in the CRM system. They are also responsible for preparing quotations, resolving customer issues, and providing product guidance within the showroom environment.
Requirements
Candidates must be fluent in both Dutch and English and possess previous experience in a customer-facing or retail role. Strong organizational skills, attention to detail, and a proactive, team-oriented attitude are essential for success in this position.
Benefits
- 24 days annual leave
- Supportive and collaborative team environment
- Comprehensive onboarding
- Training and ongoing support
- Opportunities for professional growth
About Corston Architectural Detail
Industry: Retail
Company size: 51-200 employees
Our founders set out with a simple aim: to make it easier to find considered, coordinating fixtures and fittings, crafted from solid brass and made to last. We design everyday details – handles, switches, sockets and lighting – with careful proportions and continuity across pieces and finishes, creating a seamless flow from room to room. What’s more, our direct relationship with customers allows us to offer support from start to finish, with delivery across Europe, the USA and the UAE, and showrooms in each region.