Outlet - Store Manager
Key Skills
Job Description
Job Overview
To manage a Clarks store in line with the business objectives. To lead and motivate the store team in
order to maximise sales and profit, delivering set targets and KPIs. Responsible for the day to day
running of the store, focusing on opportunities to enhance the consumer experience through delivery of
the highest retail standards and team behaviours.
Responsibilities
• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take
appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store
and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members
are paid accurately and on time, including ensuring capability of management team to deliver.
• Recruit, develop and train a high-performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members
understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in
accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards, including ensuring all
team members understand their responsibilities.
• Ensure store compliance with all company and legal requirements, including visual
merchandising guidelines, PCI, data protection, right to work, etc.
• Drive the implementation and delivery of key/new initiatives within store to achieve the
objectives.
• Ensures the store administration processes are carried out effectively, with audit targets
achieved.
• Ensures the effective management of the stock flow process to maximise sales and minimise
losses
Core Responsibilities
The Store Manager is responsible for leading and motivating the team to maximize sales, profit, and retail standards. They oversee daily operations, including visual merchandising, staff scheduling, and ensuring compliance with company and legal requirements.
Requirements
The candidate must have experience in managing retail teams, driving sales targets, and overseeing store administration. Strong skills in leadership, operational efficiency, and health and safety management are required.
About Clarks
Industry: Retail
Company size: 10,001+ employees
It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world. New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet. We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.