Senior IT Support Engineer (ID:4101)
Key Skills
Job Description
- Provide onsite and remote technical support for Windows laptops, desktops, peripherals, and end-user devices.
- Troubleshoot hardware, software, operating system, and application-related issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
- Install, configure, replace, and upgrade devices while managing IT assets throughout their lifecycle.
- Support Apple iPhones, iPads, Android smartphones, and tablets.
- Configure email, VPN, Teams, and mobile applications, including device enrollment through Microsoft Intune or other MDM solutions.
- Support Microsoft Teams Rooms, video conferencing systems, and meeting room equipment.
- Perform pre-meeting checks and provide executive meeting support when required.
- Coordinate with AV vendors and provide onsite technical support to infrastructure, network, security, server, and workplace teams.
- Perform cable patching, equipment installation, device replacement, and connectivity validation.
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance and timely resolution.
- Maintain accurate IT asset inventories and CMDB records while supporting site audits and technology refresh projects.
- 8–10 years of professional experience in onsite IT support, desktop support, or end-user computing.
- Strong knowledge of Windows 10/11 operating systems and hardware troubleshooting.
- Hands-on experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
- Experience supporting Apple iOS devices and Android smartphones and tablets.
- Knowledge of Microsoft Intune, mobile device management (MDM), and device enrollment.
- Experience supporting Microsoft Teams Rooms and video conferencing technologies.
- Understanding of networking fundamentals, including LAN, Wi-Fi, TCP/IP, and VPN.
- Familiarity with ServiceNow or similar IT service management and ticketing platforms.
- Knowledge of IT asset lifecycle management and CMDB maintenance.
- Diagnose and resolve complex end-user hardware, software, and connectivity issues.
- Deliver efficient onsite support while maintaining service quality and SLA commitments.
- Configure and troubleshoot laptops, mobile devices, collaboration tools, and meeting room systems.
- Coordinate with infrastructure teams, network engineers, security teams, and external vendors.
- Manage incidents, service requests, and technical escalations through ITSM tools.
- Maintain accurate technical documentation, asset records, and configuration data.
- Support technology refreshes, site audits, and operational improvement initiatives.
- Communicate effectively with end users and provide reliable technical assistance.
- An opportunity to support enterprise IT infrastructure and end-user computing environments.
- Exposure to Microsoft 365, Intune, ServiceNow, and modern workplace technologies.
- Opportunities to collaborate with infrastructure, networking, security, and workplace technology teams.
Core Responsibilities
The Senior IT Support Engineer will provide onsite and remote technical support for hardware, software, and end-user devices while managing IT assets and service requests. They will also coordinate with infrastructure and security teams to ensure SLA compliance and maintain meeting room technologies.
Requirements
Candidates must have 8–10 years of professional experience in onsite IT support and desktop computing. Strong proficiency in Windows OS, Microsoft 365, mobile device management, and ITSM platforms like ServiceNow is required.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.