Key Skills

Job Description

Company Description Saybolt International, part of Core Laboratories, provides laboratory analyses, independent field inspections, and monitoring and verification programs for crude oil and refined petroleum products worldwide. The company is active in global commodity markets and focuses on inspection and testing of crude oil, petroleum products, and petrochemicals for a diverse international client base. Founded in 1898 and acquired by Core Laboratories in 1997, Saybolt combines longstanding industry expertise with modern quality standards and methodologies. With regional international desks across Europe, the Americas, Russia, and the Far East, Saybolt offers responsive customer care and support to clients in key energy markets. Role Description The Account Manager is a full-time, on-site role based in Rotterdam. This position is responsible for managing and growing client relationships, acting as the primary point of contact for assigned accounts, and coordinating services between clients and internal operations. Day-to-day tasks include handling client inquiries, preparing and following up on quotations, monitoring service delivery, and ensuring that inspection and testing projects meet agreed timelines and quality standards. The Account Manager will work closely with laboratory, field inspection, and customer care teams to align client requirements with operational capabilities and address any issues proactively. This role also involves identifying new business opportunities, supporting tender processes, maintaining accurate account records, and contributing to continuous improvement in client service. Qualifications Client relationship and account management skills, including stakeholder communication, expectation management, and follow-up on service deliverables. Commercial and business development skills, such as basic negotiation, opportunity identification, and support for proposals or tenders. Organizational and coordination abilities, including task prioritization, project tracking, and collaboration with cross-functional teams. Proficiency with standard office software (e.g., email, spreadsheets, CRM systems) and the ability to manage accurate records and reports. Strong verbal and written communication skills in English; additional language skills, especially Dutch, are an advantage. Understanding or willingness to learn about crude oil, petroleum products, and petrochemical inspection and testing services. Ability to work on-site in Rotterdam, operate in a fast-paced environment, and handle multiple client requests simultaneously. Relevant education in business, logistics, engineering, or a related field, or equivalent professional experience in account management or customer service. Experience in the oil & gas, commodities, or laboratory/testing sectors is beneficial but not mandatory.

Core Responsibilities

Manage and grow assigned client relationships, serving as the primary contact while coordinating service delivery with laboratory, field inspection, and customer care teams. Handle inquiries and quotations, monitor project timelines and quality, identify business opportunities, support tenders, maintain account records, and improve client service.

Requirements

The role calls for account management or customer service experience, strong communication and organizational skills, commercial awareness, and proficiency with standard office software and CRM systems. Relevant education or equivalent experience is expected; knowledge of petroleum inspection and testing is beneficial, and Dutch language skills are an advantage.