Key Skills

Job Description

Spare Parts and Tools Coordinator 备件与服务工具协调员 About the Role Coordinate spare-parts logistics and toolbox/tool readiness across UIH's European operations. Work with warehouses, engineers, HQ and logistics partners to ensure accurate inventory and timely fulfilment, and keep installation, repair and maintenance toolkits complete, serviceable and within applicable validity periods. Main Responsibilities Installation and Service Tool Management Identify installation and toolbox/tools, measuring instruments and. Check toolkit contents against checking lists and inspect condition before dispatch and on return. Maintain tool IDs, locations and issue/return records. Coordinate inspections, verification and calibration with qualified providers. Maintain certificates and due dates, arrange renewal before expiry and replacement tools during servicing, and ensure valid calibration or inspection status where required before dispatch and use. Withdraw expired or defective tools from service. Coordinate tool procurement, replenishment, repair and replacement. Confirm specifications and compatibility with engineers or HQ, compare quotations, follow approvals, and track delivery and receipt to keep installation, repair and preventive-maintenance toolkits complete and serviceable. Warehouse & GWMS Operations Process and monitor inbound, put-away, picking, outbound and stock-transfer activities across European spare-parts warehouses. Operate GWMS and handheld barcode devices; support system implementation, user testing and training. SCM Work Orders & Parts Fulfilment Operate the SCM work-order system to process spare-parts applications, approvals and closure. Coordinate with engineers and teams to meet service priorities and delivery timelines. SAP & Inventory Data Management Reconcile GWMS, SAP, SCM and 3PL inventory by barcode, serial number, part number, warehouse and status. Use Excel (VLOOKUP/XLOOKUP, PivotTables) to investigate discrepancies, trace receipts, shipments and transfers, and follow corrective actions through to closure. Stock Availability and Replenishment Monitor safety stock, consumption, available stock and in-transit replenishment across European warehouses. Identify critical-part and mandatory-tool shortages, coordinate warehouse transfers or HQ replenishment, and track urgent orders and arrival dates against installation and service needs. Returns, Traceability & Courier Shipments Coordinate returns from engineers and customer sites through warehouse receipt and system closure. Maintain work-order and barcode/serial-number traceability, verify usable, used, defective and DOA status, and follow quarantine procedures. Manage DHL and express-courier orders, labels, shipment documents and delivery exceptions. Trucking, Freight & Customs Compliance Request and compare transport quotations for trucking (FTL/LTL), air freight and LCL. Coordinate pickup and delivery schedules with carriers and warehouses. Prepare product descriptions, HS codes and supporting data for customs clearance; coordinate with HQ, customs brokers and logistics providers. Cycle Counts, 3PL Coordination & Reporting Coordinate cycle counts and monitor 3PL service levels. Report logistics performance, stock discrepancies, open returns, tool readiness and calibration due dates. Document SOPs and drive process improvements. What We're Looking For Must-have: Bachelor's degree in Logistics, Supply Chain, Business, Engineering, or equivalent relevant experience Hands-on experience in spare-parts logistics, warehousing, inventory control, courier shipments and trucking coordination Practical knowledge of installation and service tools, including test and calibration equipment; ability to match specifications, check toolkit completeness, coordinate procurement and manage calibration or inspection due dates Strong attention to detail, follow-through and coordination skills; ability to prioritise urgent installation and service requirements Experience with WMS (GWMS preferred), SAP and SCM/work-order systems Strong Excel skills (VLOOKUP/XLOOKUP, PivotTables, data cleaning) Professional working proficiency in English; Chinese-English bilingual strongly preferred Willing to work on-site in Rotterdam and travel within Europe as needed Nice-to-have: Medical device or regulated industry logistics experience Knowledge of Incoterms, EU/UK customs processes, VAT and import duty Experience with WMS implementation, warehouse transitions or process automation 3PL warehouse, courier, trucking and customs broker management experience

Core Responsibilities

Coordinate spare-parts logistics, warehouse operations, inventory reconciliation, work-order fulfilment, returns, and shipments across European operations. Maintain complete and serviceable installation and service toolkits, coordinate calibration and procurement, and report on stock, logistics performance, and process improvements.

Requirements

A bachelor's degree in logistics, supply chain, business, engineering, or equivalent relevant experience is required, along with hands-on experience in spare-parts logistics, warehousing, inventory control, and shipment coordination. Candidates should have practical knowledge of service tools and calibration, experience with WMS, SAP, and SCM systems, strong Excel skills, professional English proficiency, and willingness to work on-site in Rotterdam and travel within Europe.