Key Skills

Job Description

About our client Our client is an innovative biopharmaceutical organization specializing in advanced cell therapies for the treatment of cancer. By developing pioneering treatments, the organization aims to improve outcomes for patients with serious and life-threatening diseases. Operating in a dynamic, international environment, the company brings together specialists across different functions and countries to ensure that complex, patient-specific treatments reach patients safely and on time. About the position As a Supply Chain Specialist , you will manage the order journey of patient-specific cell therapies across Europe and the Middle East, from the initial receipt of patient cells through to final product delivery. You will work closely with commercial teams, logistics partners, and internal stakeholders to coordinate orders, resolve operational challenges, and ensure deliveries meet agreed timelines. Given the time-sensitive and patient-specific nature of these treatments, strong coordination, attention to detail, and proactive problem-solving are essential. You will also contribute to process improvements and help strengthen the team's approach to managing operational issues in a growing international organization. Responsibilities Coordinate end-to-end cell order management for assigned European markets, ensuring timely and accurate order processing and delivery. Collaborate with internal departments, local commercial teams, and external logistics partners to maintain visibility throughout the order journey. Monitor daily operations, identify bottlenecks, resolve issues, and escalate risks that could affect product delivery. Lead operational meetings to align stakeholders, prioritize urgent orders, and agree on solutions. Arrange and coordinate courier shipments and process order transactions using ERP and order management systems. Maintain accurate order scheduling and tracking information to ensure up-to-date visibility of all active orders. Investigate and manage order-related deviations and product complaints in accordance with established procedures. Support continuous improvement initiatives and maintain standardized procedures for handling emergencies and operational disruptions. Requirements A Master's degree in Business or Engineering with at least 2 years of relevant operations or supply chain experience, or a Bachelor's degree in Business or Engineering with at least 4 years of relevant experience. Demonstrable experience in supply chain and customer service, preferably within pharmaceutical manufacturing or distribution. Experience working with ERP systems, such as Oracle EBS or SAP, ideally in a production or regulated environment. Knowledge of the pharmaceutical industry; experience in oncology, hematology, or immunotherapy is a strong advantage. Understanding of GMP and GDP requirements, including working with Standard Operating Procedures (SOPs) and work instructions. Strong organizational skills, with the ability to manage multiple orders, prioritize competing deadlines, and maintain accuracy under pressure. Excellent written and verbal English communication skills, including the ability to communicate clearly with colleagues, external partners, and senior stakeholders. A proactive, analytical approach to problem-solving, with the confidence to investigate issues and escalate risks when necessary. A patient-focused mindset, recognizing the importance of every individual order and its impact on treatment timelines. A collaborative and adaptable working style, with the ability to work effectively across international teams and different cultures.

Core Responsibilities

Coordinate patient-specific cell therapy orders from initial receipt through delivery across assigned European markets, working with internal teams, commercial colleagues, and logistics partners. Monitor and resolve operational issues, coordinate shipments and order records, manage deviations and complaints, and support process improvements and emergency procedures.

Requirements

Requires a master's degree in Business or Engineering with at least two years of relevant experience, or a bachelor's degree in either field with at least four years of relevant experience. Candidates should have supply chain and customer service experience, ERP knowledge, pharmaceutical industry familiarity, understanding of GMP and GDP procedures, and strong organizational, communication, analytical, and collaborative skills.