Customs Operations Manager
Key Skills
Job Description
What You'll Do Handle full-cycle customs declaration & clearance for import and export goods to guarantee smooth customs release. Review and organize customs documents (invoice, packing list, bill of lading, contract, etc.) to ensure accuracy and compliance. Liaise with customs brokers, freight forwarders and customs authorities to resolve clearance issues. Track customs declaration progress; handle abnormalities including inspection, document amendment and supplementary duty payment. Ensure import & export operations comply with customs regulations and trade rules to mitigate compliance risks. Maintain customs ledgers and update declaration records and logistics status. Assist with tariff calculation, HS code classification and relevant cost accounting. Analyze clearance lead time and abnormal cases, and propose process optimization suggestions. Coordinate with logistics, warehouse and supply chain teams for smooth goods warehousing. About You Industry Experience: At least 3 years Relevant Role Experience: At least 3 years Education: Bachelor’s degree or above Language: Fluent in Chinese and English Professional Competencies: Candidates majoring in logistics, international trade or customs declaration are preferred. Must have hands-on import and export customs clearance experience, be familiar with clearance procedures, customs policies, tariffs, VAT and Incoterms, and proficient in Excel. Prior experience in European import, overseas warehouse operations and ERP/WMS/TMS systems, plus relevant professional certificates are preferred. Strong coordination skills, meticulous, responsible, resilient under pressure and able to resolve operational abnormalities promptly.
Core Responsibilities
Manage end-to-end import and export customs declarations and clearance, including document review, broker and authority coordination, progress tracking, and resolution of inspections or other clearance issues. Maintain customs and logistics records, support tariff and HS code work, coordinate with warehouse and supply chain teams, and analyze clearance performance to recommend process improvements.
Requirements
Requires at least three years of industry and relevant role experience, a bachelor's degree or higher, and fluency in Chinese and English. Candidates should have hands-on import and export clearance experience, knowledge of customs procedures, policies, tariffs, VAT and Incoterms, and Excel proficiency; logistics, international trade or customs declaration studies are preferred, as are European import, overseas warehouse, ERP/WMS/TMS and relevant certification experience.
About JD.COM
Industry: Software Development
Company size: 10,001+ employees
JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.