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Customs Operations Manager

JD.COM

Amsterdam
Full-time
2-5 years experience
On-site

Key Skills

Customs Clearance
Import And Export Operations
Customs Documentation
Customs Compliance
Customs Regulations
Tariff Calculation
HS Code Classification
Incoterms
Excel
Customs Broker Coordination
Freight Forwarder Coordination
Customs Recordkeeping
Process Optimization
ERP/WMS/TMS Systems
European Import Operations
Operational Issue Resolution

Job Description

What You'll Do Handle full-cycle customs declaration & clearance for import and export goods to guarantee smooth customs release. Review and organize customs documents (invoice, packing list, bill of lading, contract, etc.) to ensure accuracy and compliance. Liaise with customs brokers, freight forwarders and customs authorities to resolve clearance issues. Track customs declaration progress; handle abnormalities including inspection, document amendment and supplementary duty payment. Ensure import & export operations comply with customs regulations and trade rules to mitigate compliance risks. Maintain customs ledgers and update declaration records and logistics status. Assist with tariff calculation, HS code classification and relevant cost accounting. Analyze clearance lead time and abnormal cases, and propose process optimization suggestions. Coordinate with logistics, warehouse and supply chain teams for smooth goods warehousing. About You Industry Experience: At least 3 years Relevant Role Experience: At least 3 years Education: Bachelor’s degree or above Language: Fluent in Chinese and English Professional Competencies: Candidates majoring in logistics, international trade or customs declaration are preferred. Must have hands-on import and export customs clearance experience, be familiar with clearance procedures, customs policies, tariffs, VAT and Incoterms, and proficient in Excel. Prior experience in European import, overseas warehouse operations and ERP/WMS/TMS systems, plus relevant professional certificates are preferred. Strong coordination skills, meticulous, responsible, resilient under pressure and able to resolve operational abnormalities promptly.

Core Responsibilities

Manage end-to-end customs declarations and clearance for imports and exports, including document review, coordination with brokers and authorities, and resolution of inspections or other clearance issues. Maintain customs and logistics records, support tariff and cost calculations, ensure regulatory compliance, and analyze clearance performance to improve processes in coordination with logistics, warehouse, and supply chain teams.

Requirements

Requires at least three years of industry and relevant role experience, a bachelor’s degree or above, and fluency in Chinese and English. Candidates should have hands-on import/export clearance experience, knowledge of customs procedures, policies, tariffs, VAT, and Incoterms, and Excel proficiency; logistics, international trade, or customs declaration studies are preferred, as are European import, overseas warehouse, ERP/WMS/TMS, and professional certificate experience.

About JD.COM

Industry: Software Development

Company size: 10,001+ employees

JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.

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