Key Skills

Job Description

At LG, we deliver products and services that make life better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make sure “Life’s Good” – from home appliances, consumer electronics, to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies. We employ roughly 170 employees at our office in Amstelveen, the Netherlands, divided over two entities, being LG Electronics Benelux Sales B.V. and LG Electronics European Shared Service Centre B.V. You like to contribute to the success of an organization, and you are not afraid of a challenge? Then we might have an interesting opportunity for you to join us as a: B2B Planning Analyst, Field Support, Europe Service Headquarter. About the job A. ID Service operation support Support subsidiary service for KPI data monitoring and analysis, creating monthly, weekly reports; Daily communication with Subsidiary for field claim issues, defining quality problems, support customer pain points and compensation issues; Develop a short-to long-term ID services roadmap by cooperating with relevant departments. What you'll do B. ID Service Consultation contents management Develop ID Consultation contents to support agent consultation service quality, to support sales; Regular survey Contact center agents to create an FAQ; Upload and update content into our systems (GSCS, GSFS, etc.) on a regular basis. C. Service Data Analysis Derive insights on potential new service areas by analyzing service trends from our subsidiaries, and market trends Research and synthesize insights from markets, competitors, and customers by analyzing market VOCs, sales teams’ inputs, site visits, SI & installer reviews, KPI analyses, etc. D. Profitable activities Managing EW profit, promotional activities to increase profits and improve out of warranty customer satisfaction Study and research on market trend, competitors’ strategy to find out possible benchmarks of EW and OPP products. What you must have A bachelor’s or master’s degree in business administration; Data analysis experience; MS Office skills (Excel & Power Point) Excellent command of Korean and English, written and spoken, as the job requires to communicate with HQ Korea daily basis Positive and Pro-active attitude; Strong communication skills; Service work experience (Nice to have). What do we offer? A career at a global leading company which is continuously developing (never a dull moment); A fulltime - 40 hours per week - job; A competitive base salary depending on your education and experience; Secondary benefits like an annual performance related bonus, collective healthcare insurance and pension premium contribution; Daily fresh fruit at the office; And of course, the possibility to purchase our beautiful products with discount.

Core Responsibilities

Monitor and analyze service KPIs, prepare regular reports, support subsidiaries with field claims and quality issues, and develop service roadmaps and consultation content. Analyze service, market, customer, and competitor trends to identify opportunities, while managing extended-warranty profitability and promotional activities.

Requirements

A bachelor's or master's degree in business administration, data analysis experience, and proficiency in Microsoft Excel and PowerPoint are required. Excellent written and spoken Korean and English, a proactive attitude, and strong communication skills are required; service work experience is an advantage.

Benefits

• Annual Performance-Related Bonus
• Collective Healthcare Insurance
• Pension Contribution
• Discounted Company Products
• Fresh Fruit At The Office