International Service Engineer
Key Skills
Job Description
About The Role As a Service Engineer, you will work with ITEC’s advanced semiconductor manufacturing equipment at customer sites around the world. You will install and commission new machines, provide technical support and training, and solve complex technical challenges in the field. Supporting customers mainly across Europe, and occasionally in the Americas and Asia, you act as a trusted technical partner throughout the lifecycle of our systems. You help customers optimize machine performance, troubleshoot technical issues and build their technical capabilities through training and knowledge sharing. Your field experience also contributes to the development of our technology. Working closely with our engineering and product teams, you bring customer feedback and practical insights back into ITEC to help improve our existing equipment and future solutions. When you are not travelling, you will work from our headquarters in Nijmegen, providing remote technical support and preparing upcoming service activities. What you will do Install, set up and support the acceptance of new machines and modules at customer sites. Provide remote and on-site technical support, troubleshoot complex issues after machine release and support suppliers during serial production. Support product development by providing practical input to the product team based on customer feedback. Validate products against design specifications, customer requirements and reliability standards. Coordinate beta testing at customer sites and ensure appropriate technical follow-up. Identify and implement improvements to machine quality, speed, cost and overall performance. Provide customer training, both at ITEC and on-site. Facilitate regular technical meetings with customers, channel customer feedback through JIRA CASE/CRS and follow up on technical issues through closure. What you will need A bachelor’s degree, or equivalent level of working and thinking, in Mechanical, Electrical or Mechatronics Engineering. At least 3 years of relevant experience in a high-tech environment. Experience in the semiconductor industry is a plus. Experience working with high-precision assembly equipment. Strong analytical, problem-solving and organizational skills. Good interpersonal and communication skills, with the ability to work effectively in an international team. Fluency in English. Spanish is a plus. A customer-focused mindset and the ability to work independently. Willingness to travel frequently, both nationally and internationally, and to occasionally provide support outside regular working hours. A valid driving licence. Talent acquisition based on ITEC vacancies is not appreciated. ITEC job adverts are ITEC copyright © material and the word ITEC® is a registered trademark. ITEC is an Equal Opportunity/Affirmative Action Employer.
Core Responsibilities
Install, commission, validate, and support semiconductor manufacturing machines at customer sites, resolving technical issues and training customers. Coordinate beta testing and customer follow-up, and share field insights with engineering and product teams to improve equipment and future solutions.
Requirements
Requires a bachelor’s degree or equivalent in Mechanical, Electrical, or Mechatronics Engineering and at least three years of relevant high-tech experience. Candidates should have strong analytical, communication, and organizational skills, fluency in English, a customer-focused and independent approach, a valid driving licence, and willingness to travel frequently; semiconductor experience and Spanish are advantages.
About ITEC
Industry: Machinery Manufacturing
Company size: 201-500 employees
ITEC is a semiconductor equipment manufacturing company producing a range of instruments, including die attach and die bond machinery, test and vision equipment, and software solutions for process optimization. We partner with semiconductor companies looking for a competitive technological edge in semiconductor manufacturing. High volume, high speed, and high accuracy semiconductor manufacturing – this is what we excel at. Our customers benefit from our sustainable and upgradable manufacturing solutions that can deliver the output with the minimal total cost of ownership. We’re a reliable ally that aims to serve the customers by sharing our production expertise and strengthening their position in the market. We do this through data intelligence enabled by our state-of-art software, plus AI and Smart Equipment. With a base of more than 2500 of the industry’s most advanced tools, we enable our customers to assemble and test 250 million semiconductors every single day. We aspire to push the boundaries of semiconductor productivity, and we’re confident we can succeed. As an organization, we’re committed to incorporating the latest technologies and process expertise into tailored solutions that enable our clients to excel in quality, productivity, and sustainability. We’re confident we can accomplish this because of the people who are the core of our success. We rely on a team of creative and forward-thinking engineers specializing in physics, electrical engineering, optics, mechanical engineering, and software engineering. Knowledge and talent are the two essential parts of our long-term strategy and business aspirations. We are dedicated to growing sustainably, staying mindful of our corporate and social responsibility and contributing to innovation in the semiconductor world on a global scale.