Key Skills

Job Description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in the Netherlands, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/utrecht Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm LinkedIn: https://www.linkedin.com/company/knowbe4/life/netherlands/ The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage. Responsibilities Performs review of new content each month and updates recommendation training content documentation for international clients Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers. Takes an active role in creating and supporting content that is diverse, equitable, and inclusive. Contributes to continual improvement of our processes, quality, and efficiency as we grow Minimum Qualifications Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience Excellent communication skills - both written and on the phone Experience with development and updating documentation Experience advising clients on learning plans Experience with translations a plus Experience with project management software Experience with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome, Internet Explorer, etc.) Beneficial if able to speak French and/or German Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Core Responsibilities

Review and document KnowBe4 training content, usage trends, customer feedback, and best practices for implementing large-scale security awareness and compliance learning plans. Support sales and customer success teams and customers with content questions, localization guidance, and recommendations, while helping improve content quality and inclusivity.

Requirements

A bachelor's degree in organizational development, security awareness, instructional design, or a related field or equivalent experience is required, along with strong written and phone communication skills. Candidates should have experience developing documentation and advising clients on learning plans; translation experience, project management software, Google tools, Microsoft Office, and French or German are beneficial.

Benefits

• Company-Wide Bonuses Based on Monthly Sales Targets
• Employee Referral Bonuses
• Adoption Assistance
• Tuition Reimbursement
• Certification Reimbursement
• Certification Completion Bonuses