Key Skills

Job Description

Technical Support Specialist Location: Amsterdam Contract: Full-time About Us OMODA & JAECOO NL is bringing two fast-growing, design-driven automotive brands to the Belux region. With a focus on intelligent mobility, premium technology, and a strong dealer network, we are expanding our local team with passionate experts who want to build something new. For the past 15 years Chery has been the number one largest vehicle exporter of China. Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide. About the role As a Technical Support Specialist NL, you play a key role in ensuring exceptional technical service across the dealership network. You will support technicians, diagnose complex vehicle issues and act as a bridge between workshops, customers, and the manufacturer. Your expertise contributes directly to service quality, customer satisfaction, and compliance with brand standards. Department: After-Sales / Technical Service Reports to: Technical Manager / After-Sales Manager Key Responsibilities Technical Support & Diagnostics Provide real-time technical assistance to workshop technicians via phone, email, and digital platforms. Diagnose complex mechanical, electrical, and software issues on vehicles from the Chery Group. Support the correct use of diagnostic tools, service systems, and technical documentation. If needed, go on site for troubleshooting. Quality Assurance & Escalation Escalate unresolved technical cases to the manufacturer’s technical team and follow up until closure. Review recurring issues and propose technical improvements or preventive measures. Ensure compliance with brand standards, repair procedures, and warranty policies. Training & Knowledge Sharing You will assist in training technicians on new technologies, repair techniques, and product updates. Create and distribute technical bulletins, troubleshooting guides, and best-practice materials, in close collaboration with our Product Managers Warranty & Service Support Support warranty claim assessment, ensuring accurate diagnostics and proper documentation. Coordinate with the after-sales team to resolve customer concerns requiring technical expertise. System & Data Management Maintain accurate case records in the technical support system. Analyse field data to identify trends, recurring failures, and improvement opportunities. Profile & Requirements Degree or certification in Automotive Engineering, Mechatronics, or related field. 2+ years of experience in automotive technical support or as a senior technician. Experience with EV systems, ADAS, or connected car technologies is an advantage. Strong diagnostic and problem-solving skills. Excellent communication and customer-service mindset. Ability to translate complex technical issues into clear explanations. Organized, detail-oriented, and capable of handling multiple cases simultaneously. English fluent, Dutch or other language is a plus. What We Offer Competitive salary package Continuous professional development. Phone allowance Meal allowance Commuting allowance Exposure to cutting-edge automotive technologies (EV, ADAS, digital mobility). Opportunity to work with an innovative and fast-growing automotive brand.

Core Responsibilities

Provide technical assistance to dealership technicians, diagnose complex vehicle issues, and escalate unresolved cases to the manufacturer while ensuring compliance with repair and warranty standards. Support technician training, warranty assessments, customer concerns, and technical case and field-data management.

Requirements

A degree or certification in Automotive Engineering, Mechatronics, or a related field is required, along with at least two years of automotive technical support or senior technician experience. Strong diagnostic, communication, customer-service, and organizational skills are required; experience with EV systems, ADAS, or connected-car technologies is an advantage, and fluent English is required.

Benefits

• Phone Allowance
• Meal Allowance
• Commuting Allowance
• Continuous Professional Development
• Exposure To Cutting-Edge Automotive Technologies