Key Skills

Job Description

Receptionist – Clayton Hotel Amsterdam American Step into the spotlight at Clayton Hotel Amsterdam American - an iconic Art Deco dining landmark in the heart of Amsterdam’s bustling Leidseplein. Our Front Office Squad makes sure that guest’s parade through our hotel every day. Do you have the skills required to provide your guests with the ultimate experience? - We’re looking for a Receptionist (casual contract, 0-38 hours) who brings warmth, confidence, and professionalism to every guest interaction. From the very first “welcome” to the final “see you soon,” you’ll be the friendly face that makes every stay memorable. Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we welcome guests from all over the world with an experience that’s as memorable as our setting. Objective of the Role As Receptionist, you’ll be the heartbeat of our Front Office. You’ll make each guest feel seen, supported, and at home, whether you’re checking them in, sharing local tips, or making sure their stay runs seamlessly from start to finish. You’ll juggle calls, bookings, and requests with professionalism and a smile, ensuring every guest leaves with lasting memories of their time in Amsterdam. Key Responsibilities Deliver Exceptional Service Welcome guests with genuine warmth and professionalism Handle check-ins and check-outs efficiently and accurately Manage reservations, payments, and financial transactions Answer questions and handle requests with confidence and care Share recommendations about Amsterdam’s best attractions, events, and dining Be the Connection Communicate clearly with other departments to ensure smooth operations Support guests with special requests, wake-up calls, and messages Assist in resolving guest concerns with empathy and efficiency Stay Organised & In Control Maintain an accurate overview of daily arrivals, departures, and room allocations Keep the front desk and lobby area neat, professional, and welcoming Ensure all guest data, payments, and reports are handled correctly in Opera PMS Be a Team Player Support colleagues across departments during busy periods Help create a positive, collaborative environment where everyone can shine Represent the hotel with professionalism, positivity, and pride What We’re Looking For We’re looking for a service-minded professional who thrives on creating great first impressions and memorable guest experiences. You know that a smile can set the tone for an entire stay. MBO Hotel School diploma (Level 3 or equivalent) Preferably 2 years’ experience as a receptionist or in a similar front office role Proficient with Opera PMS and other hotel systems Excellent communication skills in English (Dutch or another language is a plus) Knowledge of Amsterdam and passion for hospitality Organised, reliable, and calm under pressure Flexible to work evenings, weekends, and public holidays If you're passionate, reliable, and ready to grow - we want to hear from you. What You’ll Get From Us At Dalata, we believe great people deserve great rewards. Here’s what you can expect when you join our team: A Culture That Cares A warm, people-first team where you’re valued and supported Regular staff events, recognition programmes, and a workplace that feels like home Real Career Progression Access to our Dalata Academy for learning, growth, & career development Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands Daily Perks Fresh meals during your shift Uniform provided 50% off food & drinks in all Dalata hotels €60 employee room rate across all Dalata-owned properties 30% Friends & Family discount on stays Extra Benefits One extra annual leave day for every year you work (up to 5 additional days) Travel allowance for commutes over 10km Free overnight stay in the hotel after your probation period Access to our Employee Assistance Programme A Culture You Can Grow In At Dalata Hotel Group, we don’t just run hotels; we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. You’ll be joining a workplace that values Our People, Our Fairness, Our Service and Our Individuality. Whether you’re on your first day or your fifth year, your ideas, voice, and growth matter here. Our company is a place where you can do great things - individually and as a team. Through our award-winning training programmes and a culture of recognition, we’ll help you reach the next level - and enjoy the journey along the way. Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know. Ready to take your next step? Apply now and show us what you bring to the table!

Core Responsibilities

Welcome guests and manage check-ins, check-outs, reservations, payments, inquiries, and special requests while providing knowledgeable recommendations about Amsterdam. Coordinate with other departments, maintain accurate guest and room records in Opera PMS, keep the front desk welcoming, and help resolve guest concerns.

Requirements

An MBO Hotel School diploma at Level 3 or equivalent is required, and approximately two years of receptionist or similar front office experience is preferred. Candidates should be proficient with Opera PMS and other hotel systems, communicate excellently in English, be organized and calm under pressure, and be available for evenings, weekends, and public holidays.

Benefits

• Staff Events
• Recognition Programmes
• Learning And Career Development
• Fresh Meals During Shifts
• Uniform Provided
• 50% Discount On Food And Drinks At Dalata Hotels
• Employee Room Rate
• Friends And Family Stay Discount
• Additional Annual Leave
• Travel Allowance
• Free Overnight Hotel Stay After Probation
• Employee Assistance Programme