Key Skills

Job Description

About AnalytiChem Netherlands B.V. Based in Mijdrecht, we specialise in microbiological culture media, producing ready-to-use formulations for clinical, pharmaceutical, biotechnological, and food safety laboratories worldwide. With 45+ years of experience, ISO 9001 certification, and ISO 17025 accreditation, quality is at the core of everything we do. AnalytiChem Netherlands is part of the AnalytiChem Group, a global company with 600+ employees across manufacturing, distribution, sales, and support centres in Europe, North America, and Australia. About the Role As Supply Chain Manager – Purchasing & Customer Service, you lead a small, dedicated team responsible for the end-to-end flow of orders from intake through to delivery. You combine hands-on people leadership with operational ownership of purchasing and order management in SAP — and you drive continuous improvement to keep pace with our growth. You report to the Operations Manager and work closely with Sales, Production, Supply Chain, and Quality. Key Responsibilities: Lead, coach, and develop a team of 3 across purchasing and customer service Oversee end-to-end order management, ensuring accuracy and on-time delivery Manage purchasing activities in SAP: supplier selection, purchase orders, and price negotiations Act as the escalation point for complex customer, supplier, or order-related issues, including import/export coordination and supply chain disruptions Monitor KPIs including OTIF, backorders, and lead times; drive process improvement Maintain SAP master data, supplier agreements, and customer service procedures Support complaint management and report on team and department performance Your Profile HBO/Bachelor’s level in Purchasing, Supply Chain, Business, or a related field 5+ years of experience in purchasing, customer service, or order management Proven team leadership or management experience Strong SAP knowledge, particularly in purchasing, order management, and master data modules Experience in a manufacturing environment; life sciences or pharma is a plus Structured, accurate, and solution-oriented working style Fluent in Dutch (mandatory) and English Right to work in the Netherlands - no visa sponsorship or relocation support available

Core Responsibilities

Lead and develop a three-person purchasing and customer service team, overseeing order management from intake through delivery and purchasing activities in SAP. Resolve complex customer and supplier issues, coordinate import/export and supply disruptions, monitor KPIs, maintain master data and procedures, and drive continuous improvement.

Requirements

Requires an HBO/Bachelor’s-level qualification in purchasing, supply chain, business, or a related field, at least five years of relevant experience, and proven team leadership experience. Candidates need strong SAP knowledge, manufacturing experience, a structured and solution-oriented approach, and fluency in Dutch and English; life sciences or pharmaceutical experience is an advantage.