Key Skills

Job Description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ At our Rotterdam office, you will play a key role in ensuring seamless export operations for our Reefer customers. As the central link between clients, carriers, and internal teams, you’ll drive reliable, high-quality service across the entire logistics chain. If you’re passionate about delivering impact in Sea Logistics, this role offers you the opportunity to shape excellent customer experiences every day. How you create impact Independently manage all customer communication and handle the complete export process for reefer cargo Arrange pre-alerts, customs clearance, on‑carriage deliveries, coordinate billing instructions and arrange gas measurements Communicate closely with customers, shipping lines, trucking partners, and internal departments Proactively monitor operational performance and customer KPIs, continuously identifying and driving improvements Ensure efficient, accurate administrative processes and prevent errors through structured, detail‑oriented work Orchestrate the entire import process to guarantee smooth, timely handover of containers to customers What we would like you to bring A background in freight forwarding or similar, ideally in Sea Logistics Experience with reefer cargo is highly beneficial Strong attention to detail, excellent organizational skills, and the ability to prioritize effectively A customer-oriented mindset and the willingness to act proactively and fast in a dynamic environment Flexibility and the ability to stay focused under pressure Fluency in English; Dutch is a strong plus What's in it for you Competitive salary, commuting allowance, and holiday allowance Predictable working hours with the flexibility to work from home 1 day per week Good pension scheme 24 vacation days + 3.5 atv days One year contract with prospect of permanent employment Development opportunities via our internal learning platform Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Core Responsibilities

Manage customer communications and the end-to-end export process for reefer cargo, coordinating pre-alerts, customs clearance, deliveries, billing instructions, and gas measurements. Work with customers, carriers, and internal teams to monitor performance, improve processes, maintain accurate administration, and ensure timely container handovers.

Requirements

Candidates should have a background in freight forwarding or a similar field, ideally in sea logistics; reefer cargo experience is highly beneficial. They should be detail-oriented, organized, customer-focused, proactive, flexible under pressure, and fluent in English; Dutch is a strong advantage.

Benefits

• Commuting Allowance
• Holiday Allowance
• Flexible Work From Home
• Pension Scheme
• Vacation Days
• Additional Leave Days
• Development Opportunities