Key Skills

Job Description

About The Role The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations. Key Responsibilities Process transactions, including sales orders, returns, and cancellations using internal ERP software Provide exceptional customer service by answering customer inquiries quickly and correctly Create and provide order acknowledgements to customers Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager Collaborate with the Account Team to monitor and manage inventory Approve and release sales orders for warehouse fulfillment and prepare shipping documents Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager Prepare various account-related reports for the Account Manager to review Assist the Account Team with daily functions Requirements Associate degree in Business or similar field or 4+ years of experience in a related role preferred 1-2 years of experience in high volume, fast-paced customer service role Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word Native-level proficiency in French, preferred and excellent verbal and written communication skills in English. Excellent organizational skills and ability to multitask/prioritize based on urgency Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho Preferred experience with report generating software, such as Pentaho Knowledge of the metric system, multi-currency transactions, time zones, and geography Perks And Benefits We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include: Office in Rotterdam centre near Staadhuis 25 vacation days Pension plan, internet and phone allowance, work from home allowance, commuting allowance Comprehensive training and development program Hybrid work option with 1 day being remote The Partner Trusted by the World’s Leading Luxury Brands We’re proud to be the single-source solution for luxury retailers, offering innovative, sustainable, and personalized solutions, from product development and manufacturing to global distribution to data management. With each program, we collaborate with our clients to anticipate their needs- developing custom strategies that allow us to act with agility-quickly responding to challenges and rapidly shifting positions to meet the opportunities in this ever-changing environment.

Core Responsibilities

Process sales orders, returns, and cancellations; respond to customer inquiries; and coordinate with customers, internal departments, and logistics providers to support timely order fulfillment, delivery, and invoicing. Support account teams by monitoring inventory, preparing shipping documents and reports, and researching customer issues to recommend resolutions.

Requirements

The role prefers an associate degree in business or a related field, or at least four years of related experience, and asks for one to two years in a high-volume customer service role. Candidates should be proficient in Microsoft Office, have strong communication and organizational skills, be able to learn business software quickly, and preferably have native-level French proficiency.

Benefits

• 25 Vacation Days
• Pension Plan
• Internet Allowance
• Phone Allowance
• Work-From-Home Allowance
• Commuting Allowance
• Training and Development Program
• Hybrid Work Option
• Company Outings
• In-Office Perks