ServiceNow Solution Architect (ID: 4094)
Key Skills
Job Description
- Design and define scalable ServiceNow architecture solutions aligned with business objectives and enterprise technology strategies.
- Provide architectural guidance across multiple ServiceNow workflows, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), Configuration Management Database (CMDB), and Customer Service Management (CSM).
- Develop architectural roadmaps and blueprints by translating business goals into technical solutions and platform capabilities.
- Advise customers, enterprise architects, platform owners, development teams, and business leaders throughout solution design, sales, and implementation engagements.
- Define ServiceNow instance strategies, integration approaches, technical governance frameworks, and enterprise architecture patterns.
- Establish and maintain technical governance and delivery operating models to ensure platform stability, scalability, and compliance with best practices.
- Improve ServiceNow instance health by identifying and reducing technical debt and aligning implementations with ServiceNow recommended practices.
- Design and guide integrations using APIs, Flow Designer, CMDB, and other relevant ServiceNow platform capabilities.
- Collaborate with Centres of Excellence (CoEs) and business leaders to identify opportunities for digital transformation using ServiceNow.
- Support presales activities, including solution scoping, effort estimation, engagement planning, and change order assessments.
- Lead architectural discussions and contribute to the successful delivery of complex enterprise transformation programs.
- Identify opportunities to leverage artificial intelligence (AI) in workflows, business processes, decision-making, and problem-solving.
- Share architectural expertise, reusable solutions, and leading practices with customers, partners, and internal teams.
- 8–10 years of professional experience in ServiceNow, enterprise technology, professional services, or related technical consulting roles.
- Strong experience in ServiceNow solution architecture and enterprise platform design.
- Expertise across multiple ServiceNow workflows, particularly ITSM, HRSD, SPM, IRM, CMDB, and CSM.
- Knowledge of ServiceNow architecture, instance strategy, platform governance, integrations, APIs, and enterprise design patterns.
- Experience with Flow Designer and CMDB architecture and management.
- Demonstrated experience in management consulting, customer advisory, or enterprise technology consulting.
- Experience leading architecture and design for large-scale programs and complex enterprise implementations.
- Understanding of cloud application technologies and enterprise architecture principles.
- Experience in technical governance, platform optimization, technical debt reduction, and delivery operating models.
- Strong stakeholder management skills, including engagement with executives, enterprise architects, platform owners, and development teams.
- Experience supporting presales activities, solution estimation, and engagement scoping.
- Experience applying or integrating AI into business processes or technical workflows.
- Translate business requirements and strategic objectives into ServiceNow architecture blueprints and implementation roadmaps.
- Lead architectural design decisions across multiple ServiceNow modules and enterprise workflows.
- Provide technical direction and architectural recommendations across multiple customer engagements.
- Evaluate existing platform architecture, identify risks, and recommend improvements aligned with ServiceNow best practices.
- Establish technical governance standards and ensure consistency across platform implementations.
- Design scalable integration solutions connecting ServiceNow with enterprise applications and systems.
- Communicate complex technical concepts clearly to business stakeholders and senior leadership.
- Manage complex technical challenges through structured analysis, decision-making, and resolution.
- Lead programs and architectural initiatives independently in a fast-paced environment.
- Collaborate with sales, consulting, engineering, and delivery teams to achieve business and technical outcomes.
- Identify opportunities for automation, AI adoption, and digital transformation using ServiceNow.
- Contribute to organizational knowledge sharing and the development of architectural best practices.
- An opportunity to work on enterprise-scale ServiceNow architecture and digital transformation initiatives.
- Exposure to multiple ServiceNow workflows and complex enterprise integration scenarios.
- Opportunities to collaborate with senior stakeholders, enterprise architects, and technical leadership teams.
- The opportunity to influence platform strategy, architectural standards, and technical governance.
- A four-month project engagement based in Amsterdam, Netherlands.
Core Responsibilities
The ServiceNow Solution Architect will design scalable architecture solutions and provide guidance across multiple ServiceNow workflows including ITSM, HRSD, and CMDB. They will also lead architectural discussions, support presales activities, and establish technical governance frameworks to ensure platform stability and compliance.
Requirements
Candidates must have 8–10 years of professional experience in ServiceNow, enterprise technology, or technical consulting roles. Strong expertise in ServiceNow platform design, integration strategies, and leading complex enterprise transformation programs is required.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.