ServiceNow Business Process Consultant (ID: 4100)
Key Skills
Job Description
- Build trusted, long-term customer relationships by delivering consulting services and driving end-to-end business process improvements.
- Collaborate with technical consultants and business stakeholders to design efficient workflows aligned with customer requirements and business objectives.
- Conduct workshops to gather requirements, analyze existing processes, and translate business needs into functional specifications.
- Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support successful solution delivery.
- Apply ServiceNow platform knowledge and workflow expertise to design solutions that align with platform capabilities and industry best practices.
- Identify opportunities for workflow optimization, automation, and continuous improvement.
- Work closely with product teams to share customer insights, recommend enhancements, and promote best practices.
- Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.
- Coach and guide Associate Business Process Consultants, supporting their professional development and delivery excellence.
- Train customers to develop user stories, define acceptance criteria, establish testing strategies, and prepare knowledge transfer documentation.
- Leverage AI tools and capabilities to streamline workflows, support decision-making, and improve business processes.
- Maintain relevant ServiceNow certifications and stay up to date with workflow capabilities and best practices.
- 6–8 years of relevant professional experience in business process consulting, workflow optimization, or a similar consulting role.
- Strong knowledge of ServiceNow and its workflow capabilities.
- Experience gathering business requirements, conducting workshops, and translating requirements into functional specifications.
- Hands-on experience developing user stories, acceptance criteria, testing strategies, and knowledge transfer documentation.
- Experience designing and improving business workflows using ServiceNow capabilities and established best practices.
- Relevant ServiceNow certifications aligned with the specific workflow domain.
- Experience managing complex issues, resolving escalations, and driving solutions independently.
- Understanding of AI concepts and experience exploring or applying AI tools to improve workflows, decision-making, and operational efficiency.
- Strong stakeholder management, analytical, problem-solving, and communication skills.
- Experience coaching junior consultants or supporting team development.
- Background in professional services or an equivalent consulting environment.
- Build strong customer relationships and understand business needs.
- Lead workshops and facilitate discussions with technical and non-technical stakeholders.
- Translate business requirements into practical, scalable ServiceNow workflow solutions.
- Manage consulting engagements and drive complex issues through analysis and resolution.
- Take ownership of functional delivery while ensuring alignment with customer expectations.
- Guide junior team members, provide constructive feedback, and share best practices.
- Identify opportunities for automation, process improvement, and the effective use of AI.
- Work collaboratively with customers, technical consultants, and product teams.
- Opportunity to work on ServiceNow consulting engagements focused on business process improvement.
- Exposure to workflow design, automation, and AI-enabled process optimization.
- Collaboration with customers, technical consultants, and product teams.
- Opportunities to contribute to functional leadership, customer success, and continuous improvement initiatives.
Core Responsibilities
The consultant will build customer relationships and design efficient ServiceNow workflows by gathering requirements and translating them into functional specifications. They will also lead workshops, mentor junior team members, and leverage AI tools to drive process optimization and automation.
Requirements
Candidates must have 6-8 years of experience in business process consulting and strong expertise in the ServiceNow platform. Proficiency in developing user stories, managing stakeholder expectations, and holding relevant ServiceNow certifications is required.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.