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Description

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities
 

Responsible for implementing project initiatives within the Airport Operations and Customer Strategy and Innovation division for one or more global regions.  Leads and directs a team of stakeholders in the planning and execution of station openings, closings, mainline to express conversions, express to mainline conversions, line of service vendor transitions and terminal moves.

Defines methodologies for project standardization, prioritization and systems to capture costs associated with market entrance and exits to support corporate decisions on profit versus revenue.  Identifies, assembles, and provides leadership and direction to cross-divisional team to ensure successful implementation.  Develops and administers systems and procedures that allow station management to successfully manage vendor performance and compliance.  Position requires up to 75% travel.    

 

• Provides strategic leadership during project management and execution for cross divisional stakeholder team to ensure issues are addressed and roadblocks eliminated
• Collaborates with corporate training, station personnel and planning organizations
• Works with Government Affairs/Regulatory staff in supporting market entrance requirements with foreign national governments
• Directs team in a continuous improvement approach to incorporate learning’s from each project to refine, improve and upgrade project models, increase market flexibility and reduce operational and regulatory risk
• Develops and administers systems and procedures that allow station management to successfully manage vendor performance and compliance

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• Bachelor's degree or equivalent relevant experience 
• Experience in Airport Operations or related background
• Multi discipline field leadership experience with preference for General Manager experience

• Experience in large project management initiatives and working cross divisionally

   

• Experience successfully coordinating business and technical resources under an integrated project plan to ensure the alignment of resources
• Demonstrated experience delivering measurable business benefit through project execution
• Strong interpersonal, verbal and presentation skills
• Demonstrated proficiency in facilitating, delegating and motivating cross functional groups or activities
• Exposure with change management/facilitation, enterprise communication and training
• Highly organized, and the ability to multi-task competing priorities
• Provide leadership, guidance, influence and mentoring for project teams
• Experience with process/system mapping and analysis
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Microsoft Suite -Word, Excel, PowerPoint, Visio and Project proficiency
• Must be legally authorized to work in any of the following: United Kingdom, Germany, Switzerland, Portugal, Netherlands, or Belgium
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
   

What will help you propel from the pack (Preferred Qualifications):

• Airline industry experience a plus    

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving

• Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security