Senior Scrum Master (m/w/d)
Key Skills
Job Description
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
As a Senior Scrum Master, you support multiple teams in increasing their autonomy, maturity, and delivery reliability. At the same time, you look beyond individual teams and work on improvements across the entire value stream, collaborating with the RTE on the continuous improvement of the foundation. You are an experienced change agent who makes patterns visible, does not shy away from difficult conversations, and delivers sustainable improvements. Based on your experience, you know when to facilitate, coach, advise, or intervene firmly. You are not evaluated on organizing ceremonies, but on the sustainable improvements you achieve for teams and the organization. You help the business area continuously improve its ability to deliver value more effectively and predictably in a constantly evolving environment.
Your responsibilities include:
- Increasing the agile maturity of teams, Product Owners, and stakeholders;
- Improving collaboration within and between teams;
- Guiding complex transformation initiatives within a SAFe organization;
- Increasing predictability, flow, and customer value;
- Providing insight into predictability and effectiveness in order to drive improvement;
- Using Azure reporting as well as team effectiveness measurements to support continuous improvement;
- Identifying and resolving structural impediments at team, process, and organizational level;
- Developing a culture of continuous improvement and ownership;
- Coaching and developing teams and their Product Owners;
- Strengthening the SAFe and agile mindset.
Qualifications
- Minimum Bachelor's level working and thinking ability (HBO level);
- At least 7 years of demonstrable experience in an agile role as a Scrum Master;
- Proven experience coaching and supporting at least three teams simultaneously;
- Experience as a Scrum Master within complex IT and business environments;
- Excellent command of the Dutch language, both written and spoken;
- Experience working in a SAFe environment or a comparable scaled agile framework;
- Minimum PSM II certification;
- Strong change management capabilities and experience with organizational development;
- Experience with data-driven improvement based on flow and delivery metrics.
- Strong analytical skills combined with a systemic perspective;
- Ability to influence stakeholders, challenge constructively, and collaborate effectively across teams and disciplines.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
You will support multiple teams in increasing their autonomy, maturity, and delivery reliability while driving improvements across the entire value stream. Additionally, you will guide complex transformation initiatives and coach teams and Product Owners to foster a culture of continuous improvement.
Requirements
Candidates must have at least 7 years of experience in an agile role as a Scrum Master and hold a minimum PSM II certification. A bachelor's degree is required, along with proven experience in SAFe environments and excellent command of the Dutch language.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?