Key Skills

Job Description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. Description We are looking for a passionate talent to build our customer experience. MISSION The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand. Essential Duties And Responsibilities Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques; Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store; Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations; Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling; Maintain the co-creation area in good conditions adhering to our visual merchandising standards; Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards; Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth). Key Requirements Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus. Problem solving and time management skills Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills) Empathy, solid communication and interpersonal skills, strong team attitudes Flexibility to adapt to the evolving needs of the business and our customers. High school degree at least (design field is preferable) Location: Amsterdam Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [email protected]. We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

Core Responsibilities

Co-create personalized products with clients using artistic techniques, guide them through a brand-focused experience, and support sales through cross-selling and upselling. Help with customer registration and loyalty, inventory and store operations, visual merchandising, and the effective use of digital tools.

Requirements

Fluency in English is required, while retail or customer service experience and additional languages are considered advantages. The role calls for artistic abilities, including drawing and basic craft skills, strong communication and empathy, problem-solving and time-management skills, flexibility, and at least a high school education; a design background is preferred.