Key Skills

Job Description

Your mission A true host, a real team-player and ready for a new challenge, is it you? The Borealis Hotel Group is looking for a Front Office Supervisor (f/m/d) to join the team at ibis budget Amsterdam City South, Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free. In the role of Shiftleader your main focus will be to run the shift at Front Office and overlook the other areas of the hotel in the role of Duty Manager on shift. What does a day look like? Welcome guests to the hotel and makes them feel at home Prepare the shift and brief the colleagues on the plan for the day Engage with guests and follow up on requests and feedback Maximize hotel revenues by upselling and cross-selling and motivates the team to do the same Ensures the team on shift works in a safe manner and in a safe environment. Your profile What do we need from you? We are looking for an enthusiastic, guest friendly host who likes to take the lead and enjoys teaching and developing members of the team. You gained experience in a similar role or you feel ready to take the next step in your hotel career after having worked for at least 1 year in the Front Office of a large hotel You are fluent in Dutch and English Knowledge of the Opera Cloud system and working experience within ACCOR will be an advantage You need to be able to travel to and from the hotel between 06.45 and 23.30hrs Ability to connect with people and anticipate on their needs Together with your colleagues, you ensure a good working atmosphere so that you can get the most out of yourself and your colleagues Benefits What is in it for you? Working within a growing organization where you can continue to develop and grow yourself Attractive salary package Benefits of working with an international brand as Accor Easy access by public transportation and free parking for all team members Travel allowance when work-home travel is more than 5 kilometers With your ALL Heartists Card you can book rooms at a special rate in any Accor hotel worldwide and as a Borealis employee you are entitled to employee rates within the Borealis portfolio. The ibis budget Amsterdam City South is owned by the Borealis Hotel Group and part of the Accor brand. Interested? Great! Send us your CV and cover letter today, tell us all about you and we will speak soon! About Us Borealis Hotel Group Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio. Our vision and values We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction. What Sets Us Apart The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry! The combination of high standards of professionalism and quality as well as humanity and closeness. The balance of happy employees, satisfied guests and economic success. A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Core Responsibilities

Lead Front Office shifts and act as the on-duty manager overseeing other hotel areas. Welcome and assist guests, brief and support colleagues, respond to guest feedback, promote additional sales, and maintain a safe working environment.

Requirements

Applicants should have experience in a similar role or at least one year of Front Office experience in a large hotel and be fluent in Dutch and English. The role also calls for a guest-focused team leader who can develop colleagues; Opera Cloud knowledge and Accor experience are advantageous, and candidates must be able to travel to the hotel during its stated operating hours.

Benefits

• Professional Development Opportunities
• Attractive Salary Package
• Public Transportation Access
• Free Parking
• Travel Allowance
• Discounted Hotel Rates