Key Skills

Job Description

Key Responsibilities: Translate business requirements into comprehensive end-to-end solution designs. Collaborate with Product Leads and cross-functional teams to define solution architecture and delivery approach. Ability to translate business requirements into e2e designs working with the relevant domain Principal Product Leads. Understand customer journeys and work collaboratively with COO to provide understanding of technical feasibility and potential solutions Analyze customer journeys and identify opportunities for process optimization and digital transformation. Assess technical feasibility, risks, and dependencies of proposed solutions. Drive solution development, coding, integration, and implementation across Customer Operations platforms. Provide technical leadership and guidance throughout the project lifecycle. Ensure solutions align with business objectives, operational requirements, and best practices. Expertise: Proven experience in solution design and software development within Customer Operations environments. Strong understanding of customer service, customer care, billing, order management, or related operational systems. Hands-on experience in designing and developing scalable enterprise solutions. Excellent analytical, problem-solving, and stakeholder management skills. Ability to communicate complex technical concepts to both business and technical audiences. Experience working in Agile delivery environments and collaborating with distributed teams. Preferred Skills: Experience within the Telecom domain. Exposure to digital transformation, cloud technologies, APIs, and system integrations. Knowledge of customer-centric design principles and service management processes.

Core Responsibilities

Translate business requirements and customer journey insights into end-to-end solution designs, collaborating with product leads, the COO, and cross-functional teams. Lead solution development, integration, and implementation across Customer Operations platforms while assessing feasibility, risks, and alignment with business and operational objectives.

Requirements

Requires proven experience in solution design and software development in Customer Operations, with knowledge of customer service, care, billing, order management, or related systems. Candidates should have strong analytical, problem-solving, communication, and stakeholder management skills, experience with scalable enterprise solutions and Agile delivery, and the ability to work with distributed teams; telecommunications experience is preferred.