Key Skills

Job Description

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages. We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller. About TripLink TripLink (www.triplinkintl.com), established in 2019 as the fintech arm of Trip.com Group, has offices in Hong Kong, Shanghai, Singapore, London, Amsterdam, Tokyo, Seoul, Bangkok, Jakarta, and Kuala Lumpur. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme. The Compliance Officer will support TripLink’s regulatory compliance framework and broader payment compliance activities across the Trip.com Group. The role combines regulatory and licensing support, regulatory reporting, governance and cross-functional stakeholder coordination. In this Role, you’ll cover Regulatory Compliance Support major regulatory and licensing initiatives, including the extension of the current scope of the Dutch Payment Institution (PI) licence. Coordinate regulatory reporting requirements and take ownership of selected regulatory submissions, covering data collection, validation, submission and regulatory follow-up. Monitor and assess regulatory developments and supervisory guidance, evaluate their impact on TripLink’s business and control framework, and coordinate the implementation of required changes. Support regulatory reviews, audits, inspections and information requests, coordinating with relevant internal stakeholders and ensuring timely and appropriate responses. Provide compliance assessment and advice on new products, features and business initiatives in the EU, ensuring alignment with applicable regulatory requirements and TripLink’s licence scope. Payment Compliance Support payment compliance activities across the Trip.com Group’s online travel agency (OTA) business. Interpret relevant EU and non-EU payment regulations, including evolving frameworks such as PSD3, and assess their impact on the Trip.com Group’s business model and expansion initiatives. Partner with Compliance, Legal, Payments, Finance, Product and business teams to translate regulatory requirements into practical and proportionate business solutions. Governance, Operational Resilience and General Responsibilities Coordinate and support quarterly board meetings, as well as other senior management, governance and regulatory meetings as required. Consolidate key compliance, regulatory and payment developments into clear management updates, highlighting material risks, decisions required and follow-up actions. Support effective oversight of outsourced functions and ensure identified issues, risks and remediation actions are appropriately tracked, escalated and followed through to closure. Coordinate with policy owners to ensure policies subject to periodic review remain current, compliant and appropriately approved. Act as a local point of contact for operational and regulatory matters, including safeguarding and other key operational controls. What you'll Need to Succeed Strong understanding of EU payments regulation and the regulatory environment applicable to payment institutions. Solid understanding of the OTA business model and related payment compliance considerations. Strong project management skills, with the ability to manage multiple regulatory and compliance initiatives and drive actions to completion. Demonstrated ability to lead cross-functional initiatives involving Compliance, Legal, Payments, Finance, Product, business teams and external partners. Excellent stakeholder management and communication skills, with experience engaging senior management, Boards and regulators. Ability to connect regulatory requirements with commercial objectives and translate complex topics into clear, practical recommendations for senior stakeholders. Previous professional experience and/or an academic background in risk, compliance, law or a related discipline is preferred. Why Trip.com Group As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life. What’s more? A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas. We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work. We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement. Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one. Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip.com Group Fulfilling. Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?” Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!” Find out more job opportunities at https://careers.trip.com. Have a good trip, and see you soon!

Core Responsibilities

Support TripLink’s regulatory compliance framework, including licensing initiatives, regulatory submissions, regulatory change implementation, and responses to audits and supervisory requests. Advise on payment compliance across the group, coordinate governance and board activities, and oversee policies, outsourced functions, safeguarding, and operational controls.

Requirements

The role calls for strong knowledge of EU payments regulation and payment institution requirements, as well as understanding of the online travel agency business model. Candidates should bring strong project management, cross-functional leadership, and senior stakeholder communication skills; experience or academic background in risk, compliance, law, or a related discipline is preferred.

Benefits

• Flexible Working Arrangements
• Career Growth Opportunities
• Global Career Opportunities